AI is now at the heart of everything that is going on in the world today, so it is no wonder that JSM is getting a BOOST through this means as well.
Customer Satisfaction is seeing better performance now thanks to AI, and Ulrich is going to give us a great demo and lead a discussion around AI, that will get us all thinking about not only JSM but also our overally ITSM strategies, and what role AI has to play in that!
After abandoning his childhood dream of becoming a forest warden Ulrich got into more practical things and finished a Masters degree in electrical engineering at TU Dresden, Germany. He applied his new-found passion for digital signal processing and joined a mobile phone software startup in Munich in 1997. When it was time to reinvent himself again Ulrich settled in Australia and started as a sup…
Client Manager, Data Evangelist & Tech Partner
Senior Project Manager
A Brit living and working in the Netherlands, by day I am a Project Manager for PTC; delivering highly complex AR/CV solutions to a variety of clients in many varying industries. As both a heavy user of Atlassian products and Admin, I am the “go to Nerd” in PTC for all things Atlassian: my passion and adoration for Atlassian knows no boundaries!
On the weekends I am a family man: Mr Barker! But also a poet, artist and musician: Urban Gorilla Boy (very much amateur... but very much enjoying it!)
But by night…? That passion doesn’t quit! A Community Addict and an ACE Leader for the fabulous ‘ACE Rotterdam’ I will often be found burning the midnight oil making 100% use of my relationship with Atlassian, its products and its people.
With over 10 years of experience in project management in a variety of industries and over 5 years of public speaking / workshops experience, my life motto of “Knowledge is Power, Sharing Knowledge is POWERFUL” provides attendees with a fabulous experience they will never forget!