Join free, user-led meet-ups hosted by the community, for the community!

Explore in-person and virtual Atlassian Community Events to stay connected 24/7. Click to see upcoming events.

San Diego Atlassian User Group Meeting

Dec 12, 2017, 1:30 – 4:00 AM (UTC)

San Diego

Please join us for our last San Diego Atlassian User Group meeting in 2017! We will have Thad West from Isos Technology talking about implementing JIRA Service Desk. We will also have an open group discussion on the topics you want to talk about, so bring lots of questions and ideas!

45 RSVPs

About this event

Please join us for our last San Diego Atlassian User Group meeting in 2017!

We will have Thad West from Isos Technology talking about implementing JIRA Service Desk.

We will also have an open group discussion on the topics you want to talk about, so bring lots of questions and ideas!

Food & Drink will be provided courtesy of Atlassian and Isos Technology.

IMPORTANT PARKING INFORMATION:

Please park at Bella Vista Social club where there is cheap and abundant parking https://goo.gl/maps/jpgQFezogG22

Walk across street to big conference room on 15th floor of Village at Torrey Pines West #1 (5 minute walk) https://goo.gl/maps/YhSgfWhSni32

--------------------------------------------------------------------------------------------------

JIRA Service Desk Presentation:

Get ready to learn how to stand-up a JIRA Service Desk (JSD) in 45 minutes. During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:

• Configuring the client portal

• Establishing a knowledge base

• Setting up SLAs

• Working with queues

• And even setting up automation

You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.

Speaker

  • Thad West

    ISOS Tech

    Co-founder

When

When

Tuesday, December 12, 2017
1:30 AM – 4:00 AM (UTC)

Agenda

Welcome & Introductions
JIRA Service Desk Presentation - Thad West, Isos Technology
Group Discussion

Community Leader

  • Mark Livingstone

    Qualcomm

    Community Leader

Global sponsor

Atlassian logo

Atlassian

Sponsor

Isos Technology logo

Isos Technology

Where Atlassian users meet and share best practices