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April Meetup: Project Governance at Scale & Using Chat with Jira Service Desk

Seattle
Thu, Apr 4, 2019, 5:30 PM (PDT)

14 RSVP'ed

About this event

Pawel Mazur and Jacek Wizmur of Spartez will show how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat. It's a real game changer for support teams. They will share best practices that are useful for Jira Service Desk users, both working with internal and external customers.   

Luxoft has 13,000 employees who use Atlassian products for project delivery, sales, and internal department projects for departments including HR and Finance. Artem Paramygin and Natalia Vladimirova will discuss some of the challenges in governing such a large project environment, share best practices Luxoft has adopted, and demonstrate the company's approach to simplifying user management and improving end user experience, while reducing the efforts of support teams.

Speakers

  • Pawel Mazur

    Pawel Mazur

    Appfire

    Customer Success Specialist

    See Bio
  • Jacek Wizmur-Szymczak

    Jacek Wizmur-Szymczak

    Spartez

    Product Marketing Manager

  • Artem Paramygin

    Artem Paramygin

    Luxoft

    Program Manager

  • Natalia Vladimirova

    Natalia Vladimirova

    Luxoft

    Lead Analyst

When

Thursday, Apr 4
5:30 PM - 8:00 PM (PDT)

Where

Smashing Ideas
2211 Elliott Ave Seattle98121

Group Leader

  • Lisa Dawson

    Lisa Dawson

    projekt202

    Atlassian User Group Leader

    View Profile

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