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April Meetup: Project Governance at Scale & Using Chat with Jira Service Desk

Apr 5, 2019, 12:30 – 3:00 AM

Spartez will start our evening by sharing Jira Service Desk ideas and best practices for working with both internal and external customers. Next, experts from Luxoft will discuss some of the challenges in governing large project environments, and share best practices and approaches for simplifying user management while reducing support efforts. Plus pizza, beer & swag!


About this event

Pawel Mazur and Jacek Wizmur of Spartez will show how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat. It's a real game changer for support teams. They will share best practices that are useful for Jira Service Desk users, both working with internal and external customers.   

Luxoft has 13,000 employees who use Atlassian products for project delivery, sales, and internal department projects for departments including HR and Finance. Artem Paramygin and Natalia Vladimirova will discuss some of the challenges in governing such a large project environment, share best practices Luxoft has adopted, and demonstrate the company's approach to simplifying user management and improving end user experience, while reducing the efforts of support teams.


  • Pawel Mazur


    Customer Success Specialist

  • Jacek Wizmur-Szymczak


    Product Marketing Manager

  • Artem Paramygin


    Program Manager

  • Natalia Vladimirova


    Lead Analyst



Friday, April 5, 2019
12:30 AM – 3:00 AM UTC


Pizza, refreshments & conversation
Welcome & AUG update
Removing Friction Points in Customer Support
Project Governance at Scale

Community Leader

  • Coby Stites

    Community Leader

Contact host

Global sponsor

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Spartez logo


Smashing Ideas logo

Smashing Ideas

Where Atlassian users meet and share best practices