Pawel Mazur and Jacek Wizmur of Spartez will show how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat. It's a real game changer for support teams. They will share best practices that are useful for Jira Service Desk users, both working with internal and external customers.
Luxoft has 13,000 employees who use Atlassian products for project delivery, sales, and internal department projects for departments including HR and Finance. Artem Paramygin and Natalia Vladimirova will discuss some of the challenges in governing such a large project environment, share best practices Luxoft has adopted, and demonstrate the company's approach to simplifying user management and improving end user experience, while reducing the efforts of support teams.
Appfire
Customer Success Specialist
Spartez
Product Marketing Manager
Luxoft
Program Manager
Luxoft
Lead Analyst
Former Math Teacher. Fan of hard old school SF and pen and paper role-playing games. Asked about favourite free time activity says: “Just hang out with family.” Other activities include : traveling, bow shooting and playing guitar (he says that he is not good, just like to play it). When asked about characteristic answered :“Stubborn and impatient”. As his greatest achievement he considers his family:-)
