1:00 AM
Morning coffee and registration
2:00 AM
Welcome - Atlassian in Singapore
Jess Gilroy (Atlassian)
2:10 AM
The AI-assisted connected enterprise
Sherif Mansour (Atlassian)
2:55 AM
The modern work manifesto
Dom Price (Atlassian)
For most organisations, the future of work feels like a distant dream. In this session, Atlassian Work Futurist Dom Price will talk us through the reality of modern work, and help us all find pragmatic ways of building a better work environment today, that involves thriving people, culture, teamwork, tools and customer delight. Dom will lead us through 3 practical steps taken from working with enterprises over the last 25 years. Not to be missed.
3:25 AM
Morning tea
Morning tea
3:40 AM
Connected enterprise: Value stream management ; Ranie Daw (Atlassian)
Value stream management is about delighting customers. It’s a systemic approach to software product development that makes becoming a software juggernaut accessible to any organisation. For value stream management to work, an organisation has to invest across people, process and tools so it’s imperative that these investments are this session, we'll focus on the imperative of VSM, how Atlassian delivers on the power of VSM and the user personas impacted by it.
4:10 AM
Connected enterprise: Work management ; Lillian Toh (Atlassian)
Discover how the Atlassian platform brings alignment between business and software teams, allowing different types of teams to choose tools tailored to their specific needs while remaining connected on a unified platform. With Confluence Whiteboards, Jira Work Management, Smart Links, and Atlassian Analytics, teams can come together to effectively plan, collaborate, execute tasks, and uncover insights in a seamless manner.
5:20 AM
Developer experience in the connected enterprise ; Andrew Boyagi (Atlassian)
Senior leaders are looking to measure developer productivity and prove the value of the investment being made in software teams. Unfortunately, trying to measure developer productivity is taking focus and effort away from helping software teams actually be more productive. In this session, Andrew will explore the link between developer productivity and developer joy, and show you how to increase developer joy through an improved developer experience.
5:50 AM
High-velocity ITSM
Phillip Bradley (Atlssian)
6:15 AM
Data-driven decision making in the connected enterprise
Ben Jackson (Atlassian)
6:45 AM
Final thoughts
Jess Gilroy (Atlassian)
7:00 AM
Happy Hour & ITSM Community Event Check In
Every attendee will receive an exclusive Atlassian ITSM Community SWAG from us!
8:00 AM
Welcome and Opening - Expectations of the Future : What can ITSM of the future look like?
Ice Breaker: what's your expectations regarding "What can ITSM of the future look like?"
8:15 AM
Keynote - Transforming ITSM in the Digital Era
Evolving landscape of IT Service Management in the digital age and insights on best practices, trends, and the role of technology in transforming ITSM.
8:45 AM
Unlocking the Power of AI
Revolutionizing IT Service Management with Jira Service Management Interactive Demo. Witness the power of AI in Jira Service Management through a live demonstration. Explore how AI-driven chatbots and smart routing can enhance service delivery.
9:15 AM
Streamlining Incident Management: A Deep Dive into ITOps
Welcome to a comprehensive session that explores the world of Atlassian Service Management (JSM), delves into the power of Atlassian Analytics, and navigates the landscape of IT Operations (ITOps). In this multifaceted journey, we will discover how JSM revolutionizes IT service desks, witness the data-driven insights of Atlassian Analytics through a live demo, and uncover strategies to enhance IT efficiency. Join us for a holistic exploration of these vital aspects of IT and Atlassian's solutions.
9:45 AM
Enhancing Customer Experience with ITSM
Delve into the critical link between ITSM and customer experience. She'll share strategies for aligning ITSM practices with customer-centric approaches to drive business success
10:15 AM
Q&A and Networking
