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Slack first ticketing - Make JSM ticketing faster with Slack

Singapore
Sat, Jun 5, 2021, 4:30 PM (GMT+8)

16 RSVP'ed

How JSM ticketing experience can be faster and more delightful with Slack integration.

About this event

Agenda

In this session we discuss how JSM ticketing experience can be faster and more delightful with Slack integration.

1. How agents can discuss and triage open requests in Slack

2. How customers can easily file & discuss requests in Slack

3. How customers are notified about updates in Slack

4. How customers can answer satisfaction surveys in Slack

5. How managers can approve requests in Slack

6. 2 Case studies - 100 member team, 11,000 member team

Bring the full power of JSM ticketing to Slack.

Speaker

  • Rajesh Shanmugam

    Rajesh Shanmugam

    Troopr

    Founder CEO,

    I am a tech entrepreneur with 20+ years of experience building enterprise applications. At Troopr, we have taken on the mission to make Jira faster and more delightful by bringing the power of Jira to Slack. We believe the future of workplace apps is conversational and communication tools like Slack will be the gateway to apps at work.

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Moderator

  • Soumen Deb

    Soumen Deb

    Atlassian Community Leader - Chapter Singapore

When

Saturday, Jun 5
4:30 PM - 5:45 PM (+08)

Group Leader

Where Atlassian users meet and share best practices