In this session we discuss how JSM ticketing experience can be faster and more delightful with Slack integration.
1. How agents can discuss and triage open requests in Slack
2. How customers can easily file & discuss requests in Slack
3. How customers are notified about updates in Slack
4. How customers can answer satisfaction surveys in Slack
5. How managers can approve requests in Slack
6. 2 Case studies - 100 member team, 11,000 member team
Bring the full power of JSM ticketing to Slack.