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Slack first ticketing - Make JSM ticketing faster with Slack

Jun 5, 2021, 8:30 – 9:45 AM

How JSM ticketing experience can be faster and more delightful with Slack integration.

16
RSVPs

CommunityJira Service Management

About this event

Agenda

In this session we discuss how JSM ticketing experience can be faster and more delightful with Slack integration.

1. How agents can discuss and triage open requests in Slack

2. How customers can easily file & discuss requests in Slack

3. How customers are notified about updates in Slack

4. How customers can answer satisfaction surveys in Slack

5. How managers can approve requests in Slack

6. 2 Case studies - 100 member team, 11,000 member team

Bring the full power of JSM ticketing to Slack.

Speaker

  • Rajesh Shanmugam

    Troopr

    Founder CEO,

Moderator

  • Soumen Deb

    Atlassian Community Leader - Chapter Singapore

When

When

Saturday, June 5, 2021
8:30 AM – 9:45 AM UTC

Agenda

8:30 AMWelcome Note
8:45 AMHow JSM ticketing experience can be faster and more delightful with Slack integration
9:40 AMEvent Closure

Community Leaders

  • Soumen Deb

    LTIMindtree

    Director - Program & Project Management

  • Kylie An

    Anyang

    PM

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices