Slack first ticketing - Make JSM ticketing faster with Slack

Jun 5, 2021, 8:30 – 9:45 AM (UTC)

Singapore

How JSM ticketing experience can be faster and more delightful with Slack integration.

16 RSVPs

Community
Virtual event

About this event

Agenda

In this session we discuss how JSM ticketing experience can be faster and more delightful with Slack integration.

1. How agents can discuss and triage open requests in Slack

2. How customers can easily file & discuss requests in Slack

3. How customers are notified about updates in Slack

4. How customers can answer satisfaction surveys in Slack

5. How managers can approve requests in Slack

6. 2 Case studies - 100 member team, 11,000 member team

Bring the full power of JSM ticketing to Slack.

Speaker

  • Rajesh Shanmugam

    Troopr

    Founder CEO,

Moderator

  • Soumen Deb

    Senior Project Manager - Digital Engineering || Atlassian Community Leader - Chapter Kolkata, India & Singapore

When

When

Saturday, June 5, 2021
8:30 AM – 9:45 AM (UTC)

Agenda

8:30 AMWelcome Note
8:45 AMHow JSM ticketing experience can be faster and more delightful with Slack integration
9:40 AMEvent Closure

Community Champions

  • Monika Rani

    Atlassian Community Leader

  • Nitish Kumar

    Atlassian Community Champion

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices