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VMware’s Cloud Operations Team - Service Management End-To-End on Jira Service Desk

Sofia
Thu, Nov 15, 2018, 7:00 PM (EET)

35 RSVP'ed

About this event

What if you were told you have to migrate 5-years of built functionalities on ServiceNow to Jira Service Desk in 8 months? And do it with a full-blown-ITILv3 scope, and more? Challenge accepted!

In this presentation we will take you on our flashback journey to find out what is Jira Service Desk really capable of.

Speaker

  • Dimitar Dimitrov

    Dimitar Dimitrov

    VMware

    Cloud ITSM Architect

    With a long-going-back belief in ITIL's best practices and a look ahead in the new DevOps-y flows around, I am applying my ITSM engineering, implementation and analysis expertise to boost VMware's Cloud & Productivity Engineering team push forward. Trying to do my best in leading our processes and tools to new horizons and bringing new cool stuff onboard.

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Moderators

  • Teodora Vasileva

    Teodora Vasileva

    Botron Software

    See Bio
  • Boriana Todorova

    Boriana Todorova

    Altassian Community Leader

When

Thursday, Nov 15
7:00 PM - 9:00 PM (EET)

Where

Botron Headquarters
1 Cherni Vrah Bld. Sofia1421

Group Leaders

  • Boriana Todorova

    Boriana Todorova

    CenterMine

    Atlassian User Group Leader

    View Profile
  • Petar Velikov

    Petar Velikov

    Atlassian User Group Leader

    View Profile
  • Kamelia Semova

    Kamelia Semova

    Atlassian User Group Leader

    View Profile
  • Velizar Borisov

    Velizar Borisov

    Genius Sports

    Atlassian Administrator

    View Profile

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