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High Velocity ITSM Stockholm

Nov 16, 2023, 11:00 AM – 4:30 PM (UTC)

Stockholm

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!

83 RSVPs

In-person event

About this event

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

We'll also be sharing a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Speakers

  • Filip Tomaszewski

    Release Management

    Partnerships Consultant

  • Magnus Sundset

    Eficode

    Business Consultant, Eficode

  • Rickard Atthem

    Rixter AB

    CEO

  • Peter Atthem

    Rixter AB

    Architect / Developer

  • Laurens Coppens

    Axians

Moderators

  • Stephanie Grice

    Atlassian, USA

    Head of Global Community & Customer Advocacy

  • Anand Unadkat

    Atlassian

    ITSM Senior Technical Architect

  • Tsvetelina Mihaylova

    Atlassian

    Customer Success Manager

When

When

Thursday, November 16, 2023
11:00 AM – 4:30 PM (UTC)

Where

Where

Citykonferensen
46 Malmskillnadsgatan
Stockholm, 111 38

Agenda

11:00 AM
Opening statement
Opening statement by host and Atlassian Staff
11:15 AM
Unlock your team’s success with ITSM best practices with Tempo
Session with Filip Tomaszewski
12:00 PM
Lunch
12:45 PM
Mastering Onboarding new employees with Atlassian Products
Join us for an insightful journey into the heart of a seamless onboarding experience, where Magnus Sundset will share invaluable insights, practical tips, and real-world examples on leveraging Atlassian products to welcome new team members with open arms. From Jira Service Management to Confluence and Asset, discover how these powerful tools can transform your onboarding process into an efficient, engaging, and empowering experience for both new hires and your existing team.
1:30 PM
Breakout Session 1
Open Disccussion with Atlassian Staff + Coffee break
2:00 PM
Backing up JSM efficiently
Laurens Coppens discusses JSM backups
2:30 PM
From Manual to Magic: Maximising Jira Service Management Imports with iHub Wizards
In this session, we delve into the transformative journey from manual data imports to the seamless magic of iHub Wizards in Jira Service Management. Discover how to automate import processes, harnessing the full potential of iHub's intuitive features to effortlessly establish connections with diverse systems. Learn how to maximize efficiency and minimize manual effort, empowering your team to focus on higher-value tasks while optimizing data management within Jira Service Management.
3:00 PM
Breakout Session #2
Mingle with Atlassian Team
3:30 PM
Happy hour
Event conclusion, Mingle, and drinks!

Community Leaders

  • Nader Youssef

    Optimizely

    Managed Services Engineer

  • Mikael Helldén

    H&M

    Engineering manager

  • Magnus Sundset

    Eficode

    Business Consultant

Global sponsor

Atlassian logo

Atlassian

Sponsor

Eficode logo

Eficode

Where Atlassian users meet and share best practices