Join us at this special in-person ACE Stuttgart event at the K15t office as we deep dive into the world of ITSM. Experts from Platinum Atlassian Solution Partner Actonic and Platinum Atlassian Marketplace Partner K15t will share their knowledge and insights on why Jira Service Management is the best option for an ITSM solution and how to unlock its full capabilities!
Are you looking to implement an ITSM solution across your organization? Having trouble deciding between different options and getting your company to buy into the ITSM mindset? Or maybe you are already using Jira Service Management and seeking to maximize its potential!
Save your spot and join us at this special edition ACE as we deep dive into the world of ITSM. Experts from Platinum Atlassian Solution Partner Actonic and Platinum Atlassian Marketplace Partner K15t will share their knowledge and insights on why Jira Service Management is the best option for an ITSM solution and how to unlock its full capabilities!
ITSM then and now: Benefits of a modern Service Management solution
Oh, how the times have changed in terms of ITSM tools! In this presentation, Stefan Schumacher, IT Consultant at Actonic, will illustrate the transformative evolution and the remarkable ease that Atlassian Jira Service Management brings compared to the dinosaurs that were used in the “old times”. Join us to make a trip down memory lane and learn why we should be lucky to live in the age of JSM.
Practical Tips on Ending Silos in Your Company Using Jira Service Management
Delivery of digital support and services has been significantly enhanced thanks to Atlassian's Jira Service Management (JSM).
But good can always be made greater! In this session, we will discuss some practical tips on turbocharging collaboration across different functions at your organization using JSM. Specifically, we'll cover documentation, product, development, and customer success.
You'll learn best practices for good service management based on K15 t's experiences and discover how to reduce silos between your teams. The ultimate goal? Facilitating better organizational collaboration for happier teams and more satisfied customers. You can adapt and tailor these best practices based on your own organizational needs.
We'll also show you how Backbone Issue Sync for Jira can become your secret weapon, connecting IT, support, development, and business teams. Seamlessly collaborate across JSM and Jira projects like never before!
Food and Networking
Your opportunity to ask questions to the presenters and exchange with the group.