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How to Supercharge your Jira Service Desk with 5 practical Automation rules

Thu, May 30, 2019, 6:00 PM (AEST)

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About this event

Jira Service Desk is such a brilliant tool to manage customer relationships. However, most businesses don’t use it to its full potential. It isn’t just about automating the manual tasks in Jira but also about extending it to make customer support your superpower. 

In this talk, John from Automation for Jira will go through 5 simple automation rules you can use to take JSD to the next level.


Are you struggling with:

  • Coordinating work with distributed teams/team members?
  • Understanding cross-team dependencies?
  • Visualising the impact of those dependencies on Feature or Epic completion?

In this session, Teagan from Easy Agile is going to walk through one alternative to how organisations can better plan and manage Programs of work in Jira. 


Come along to hear from two JIRA experts. As always there will be pizza, beer and some cool swag... everything you need to have a good time and learn something new. 


  • John McKiernan

    John McKiernan

    Code Barrel

    Marketing Manager

    See Bio
  • Teagan Harbridge

    Teagan Harbridge

    Easy Agile

    Product Manager

    See Bio


Thursday, May 30
6:00 PM - 9:00 PM (AEST)


Atlassian (Event Hall on 6th Floor)
341 George St (Entry from Wynyard Ln through Westpac) Sydney2000

Group Leaders

  • Cindy Parker

    Cindy Parker

    Commonwealth Bank

    Atlassian Community Leader

    View Profile
  • Mark Higgins

    Mark Higgins


    Atlassian Community Leader

    View Profile
  • Prashant Gami

    Prashant Gami


    Atlassian Community Leader

    View Profile
  • Oliver Coady

    Oliver Coady

    Atlassian Community Leader

    View Profile
  • Jasmeet Bedi

    Jasmeet Bedi

    Atlassian Community Leader

    View Profile

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