venITure has combined forces with Infobip to help facilitate Atlassian and forward-thinking businesses to build sophisticated and connected customer experiences across every single stage of the customer journey, together we plan to transform digital processes according to customers’ needs and wants. Together we developed ‘OmniChat for Jira Service Management ’ because customer communication requirements are rapidly changing. The end customer nowadays expects you to communicate with them through the channels that they choose, not the one that your company prefers. As a result, getting an omnichannel communication strategy is important.

In this event we'll discuss the importance of WhatsApp & SMS in business communication and how Jira Service Management users can now communicate with their end customer on the channels that they prefer.