Combining the power of AI and ITSM: a customer's story and roundtable discussion

Name: Combining the power of AI and ITSM: a customer's story and roundtable discussion
Start: 2024-02-06T18:30:00+00:00
End: 2024-02-06T21:30:00+00:00

Feb 6, 6:30 – 9:30 PM

Thames Valley

Join us in Reading to explore how combining the power of AI and ITSM can transform customer experiences within your organization. You'll learn about Ovo Energy's experiences with Atlassian Intelligence and how they use it streamline their internal ITSM processes, as well as having the opportunity to bring your ITSM challenges to the table in an open roundtable discussion with experts. 

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About this event

Artificial Intelligence has been a worldwide revolution over the past year and it won't slow down any time soon. The potential impact and value of AI is game-changing and in this event we're going to explore how you can unleash the true power of ITSM with AI by your side. We're delighted to be joined by Ovo Energy, who have been early adopters of Atlassian Intelligence and will be sharing their real world experiences.
Later on during the event, we'll host a roundtable to discuss the potential of combining AI and ITSM in your organisation and any challenges you may be facing. 

Speakers

Bruce Cullen

SquaredUp

Director of Advanced Products

Martin Brignall

Ovo Energy

Developer Tooling Specialist

When

Tuesday, February 6, 2024
6:30 PM – 9:30 PM UTC

Where

Malmaison Reading
18-20 Station Road
Berkshire, RG1 1JX

Agenda

6:30 PM	Using Atlassian Intelligence as a Virtual Agent - Ovo Energy's experiences	Ovo Energy will be sharing their journey with Atlassian's virtual agent, which has been branded as the Developer Assistant. This AI-powered Slack channel is more than just a quick answer bot; it's a curated collection of tools designed to elevate the developer experience. By centralizing access to their knowledge base, streamlining support requests, and fostering real-time collaboration, the Developer Assistant has become an integral part of their development ecosystem. It's not just about making tasks easier; it's about making development smarter, more efficient, and more collaborative.
7:30 PM	Combining the power of AI & ITSM: a roundtable discussion	There is no denying that AI is game changing for a number of fields, in this round table we will discuss what we expect to change and what we expect will stay the same within ITSM in a post AI world, tackling questions like: What is the biggest change AI will make to your job? Where do you want to see AI deployed next within ITSM? Can AI help improve communication?
8:00 PM	Pizza, drinks, and networking	Get to know your local Atlassian Community and peers within the area over a slice of pizza with some cold beverages on the side.
8:30 PM	Demo: Atlassian Intelligence	After some food, drink and networking, we'll dive straight back into the action with an exclusive demo of Atlassian Intelligence and all the cool things it can do!

Community Leaders

Bruce Cullen

SquaredUp

Director of Advanced Products

See bio

Craig Willson

Community Leader

See bio

Contact host

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Combining the power of AI and ITSM: a customer's story and roundtable discussion

About this event

Speakers

Bruce Cullen

Martin Brignall

When

Where

Agenda

Community Leaders

Bruce Cullen

Craig Willson

Atlassian

SquaredUp

Automation Consultants

AppFox

Where Atlassian users meet and share best practices

Browse the latest events all over the world!

Combining the power of AI and ITSM: a customer's story and roundtable discussion

About this event

Speakers

Bruce Cullen

Martin Brignall

When

Where

Agenda

Community Leaders

Bruce Cullen

Craig Willson

Global sponsor

Atlassian

Sponsors

SquaredUp

Automation Consultants

AppFox

Where Atlassian users meet and share best practices