This event will be chock full of exciting updates and powerful apps. There will be a post Summit wrap-up with highlights of the Summit announcements.
Automation for Jira - How to Supercharge your Jira Service Desk with 7 practical Automation rules. Jira Service Desk is such a brilliant tool to manage customer relationships. However, most businesses don’t use it to its full potential. It isn’t just about automating the manual tasks in Jira but also about extending it to make customer support your superpower. In this talk, John from Automation for Jira will go through 7 simple automation rules you can use to take JSD to the next level.
The Jira Administrator’s tasks can be complex and time-consuming when trying to attend to the needs of users and stakeholders. Adaptavist’s ScriptRunner add-on gives you the flexibility to automate various scenarios and also create brand new features in Jira. In this talk, Vitor will demonstrate a ScriptRunner custom plugin which allows a Jira Admin to split out Jira project configurations in just a click of a button.
Atlassian Technical Consultant
John is the marketing manager for Code Barrel - makers of the app Automation for Jira. He was the first non-developer to join the team and also the first to have never worked for Atlassian! When not automating Jira, you will find John losing at indoor futsal, searching for good Guinness in Sydney and playing guitar - not all at the same time.
Susan has been passionately working with Jira (and Confluence) since 2008, so much so her official title at Confluence Technologies (not Atlassian) was changed to Jira Queen in 2014 which is around the same time Susan signed on to revitalize the Toronto Atlassian Community group. Susan continues to co-lead the Toronto ACE with Danny, Saurabh and Majken and enjoys spending time with so many Atlassian enthusiasts sharing best practices, new features and great apps.
Vitor Fragoso is an Atlassian Technical Consultant at Adaptavist who has been helping small, medium and large organizations to build and deliver amazing value to their business with Atlassian products since 2006.
He is a Jira, Confluence and BitBucket Expert and holds all the six Atlassian certifications. His experience includes custom plugin development, implementation, administration, migration, upgrade and merge of all Atlassian tools licensed as Cloud, Server and/or Data Center. When he is not geeking out about coding and Atlassian products, you can find him flying drones, taking pictures or drinking a beer somewhere.