In today’s rapidly evolving IT landscape, the focus on user experience has become more crucial than ever. This webinar will explore how Experience Level Agreements (XLAs) are revolutionizing IT service management and how organizations can leverage them to enhance service delivery and customer satisfaction.

We are thrilled to have two industry experts joining us:

Barclay Rae: A key contributor to ITIL 4 and SDI, Barclay has extensive experience in helping organizations navigate change and developing new service offerings.

Gary Blower: With over 20 years of experience in IT service management, Gary is a prominent figure in service transformation and the strategic use of technology.

What to Expect:

- Insightful discussions on the evolution from SLAs to XLAs.

- Strategies for implementing XLAs to improve service delivery.

- Tools and technologies that support XLAs in your organization.

This is an excellent opportunity to gain valuable insights that can help you and your organization stay ahead in the competitive IT landscape. We would be delighted to have you join us for this engaging and informative session.