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Smarter customer support system powered by machine learning & Jira Service Desk

Thu, Apr 11, 2019, 5:30 PM (GMT+5:30)

38 RSVP'ed

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About this event

In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.


  • Madhan Seduraman

    Madhan Seduraman

    Ernst & Young

    Manager, Intelligent Automation

     Hands-on experience in building Text Analytics, NLP, Machine Learning, Statistical Learning & Deep Learning models with python programming.

     Hands-on experience in Python Programming, R Programming, scikit learn, tensor flow, pandas, numpy, NLTK, Gensim, Spacy along with experience in driving business intelligence with POWER BI, Spot fire & Tableau

     Program Management:…

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Thursday, Apr 11
5:30 PM - 6:30 PM (+0530)


Experion Technologies
Technopark Thejaswini Bulding Trivandrum685581

Group Leaders

  • Nithin Balachandran

    Nithin Balachandran

    Atlassian User Group

    Community Leader

    View Profile
  • Jithesh Pillai

    Jithesh Pillai

    Oracle Corporation

    Community Leader

    View Profile
  • Naznin N

    Naznin N

    Nissan Digital LLP

    Community Leader

    View Profile
  • Swathi B

    Swathi B

    Atlassian Community Leader

    View Profile

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