In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.
Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.
Ernst & Young
Manager, Intelligent Automation
Manager, Intelligent Automation (NLP, Machine Learning & Deep Learning) at EY. Over 15 years of experience in the field of Machine Learning, Text Analytics (NLP), Data Analytics, Lean Six Sigma, Process Excellence, Consulting, Program Management, Coaching & Mentoring and driving strategic initiatives.
Hands-on experience in building Text Analytics, NLP, Machine Learning, Statistical Learning & Deep Learning models with python programming.
Hands-on experience in Python Programming, R Programming, scikit learn, tensor flow, pandas, numpy, NLTK, Gensim, Spacy along with experience in driving business intelligence with POWER BI, Spot fire & Tableau
Program Management: Led the discovery, planning & execution of multiple continuous improvement projects on Automation, Data/Text Analytics, process improvements, Lean Six Sigma Green Belt & Black Belt; successfully mentored over 40 Lean & Six Sigma Projects
Resourceful Trainer: Delivered multiple Analytical Training, Lean Six Sigma training to senior management on IT Leadership, Green Belts & Black Belts in the organisation
Quality Assurance: Deployed Quality Assurance model for investment banking operations, IT Services processes.
Atlassian User Group Leader
Nissan Digital LLP
Atlassian User Group
Senior QA Manager