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Smarter customer support system powered by machine learning & Jira Service Desk

Apr 11, 2019, 12:00 – 1:00 PM

We are calling all technology enthusiasts out there who are keen about AI & Machine learning to join us and discuss how we can sale up or customer support and help desk systems to be smarter. We have an expert speaker who shall talk on how these most modern technologies are implemented at Atlassian for enhancing the customer support experiences


About this event

In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.


  • Madhan Seduraman

    Ernst & Young

    Manager, Intelligent Automation



Thursday, April 11, 2019
12:00 PM – 1:00 PM UTC

Community Leader

  • Aswin Raj D


    Atlassian Community Leader

Contact host

Global sponsor

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Experion Technologies

Where Atlassian users meet and share best practices