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Smarter customer support system powered by machine learning & Jira Service Desk

Trivandrum Thu, Apr 11, 2019, 5:30 PM (GMT+5:30)

38 Members RSVP'ed

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About this event

In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.


  • Madhan Seduraman

    Madhan Seduraman

    Ernst & Young

    Manager, Intelligent Automation

    Manager, Intelligent Automation (NLP, Machine Learning & Deep Learning) at EY. Over 15 years of experience in the field of Machine Learning, Text Analytics (NLP), Data Analytics, Lean Six Sigma, Process Excellence, Consulting, Program Management, Coaching & Mentoring and driving strategic initiatives.

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  • When

    Thursday, Apr 11
    5:30 PM - 6:30 PM (+0530)


    Experion Technologies
    Technopark Thejaswini Bulding Trivandrum685581

    Group Leaders

  • Manjith M Pillai

    Manjith M Pillai

    Atlassian User Group Leader

    View Profile
  • Naznin N

    Naznin N

    Nissan Digital LLP

    Business Analyst

    View Profile
  • Nithin Balachandran

    Nithin Balachandran

    Atlassian User Group

    Co Leader

    View Profile
  • Jithesh Pillai

    Jithesh Pillai


    Senior QA Manager

    View Profile
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