In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.