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High Velocity ITSM Vancouver

Nov 16, 2023, 1:30 – 5:00 AM


Join fellow Atlassian product users, ITSM practitioners, and members of the Atlassian team for an evening of all things service management! After a welcome reception with food, drink and networking, speakers Jeremy Cooley, Cathi Davey and Karen Fishwick will present a series of brief presentations to highlight how Jira Service Management could help across your organization.

95 RSVPs

Community Led ConferenceJira Service Management

About this event

Join fellow Atlassian product users, ITSM practitioners and members of the Atlassian team for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

After a welcome reception with food, drink and networking, we'll begin the presentations with a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Next up we are joined by two Atlassian service management experts: Jeremy Cooley and Cathi Davey. They will be showcasing two different use cases that could help accelerate your organization’s DevOps and Support teams.

Finally, we have Karen Fishwick from Highway Three Solutions who will spotlight asset management use cases that will boost efficiency and improve overall service delivery for your teams.

We’ll finish off the evening with an opportunity to network with speakers and other attendees.

Be sure to RSVP through the link below and share this registration page out with your network. We hope you can join us for one of the biggest Atlassian events that Vancouver has ever seen!


  • Cathi Davey


    Principal Solutions Consultant

  • Jeremy Cooley


    Product Marketing Manager, ITSM-Atlassian

  • Karen Fishwick

    Highway Three Solutions

    Senior Systems Architect and Atlassian Specialist


  • Brendan Byers

    Absolute Software

    Senior Program Manager



Thursday, November 16, 2023
1:30 AM – 5:00 AM UTC


Welcome Reception
High Velocity ITSM
Need for Speed: Accelerating Dev and Ops with Jira Service Management
Customer service management: The next step in your IT transformation
Atlassian Q&A
Unlocking the full potential of Assets in Jira Service Management
Dessert and Drinks

Community Leaders

  • Brendan Byers

    Absolute Software

    Atlassian User Group Leader

  • Frieda Tang

    Atlassian User Group Leader

  • Arielle Unterberger

    Community Leaders

Contact host

Global sponsor

Atlassian logo



Highway Three Solutions logo

Highway Three Solutions

Where Atlassian users meet and share best practices