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Removing Friction Points in Customer Support

Washington D.C.
Tue, Apr 2, 2019, 6:00 PM (EDT)

23 RSVP'ed

About this event

Jacek Wizmur and Pawel Mazur from Spartex will show how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat. It's a real game changer for support teams. They will share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

Speaker

  • Pawel Mazur

    Pawel Mazur

    Appfire

    Customer Success Specialist

    Former Math Teacher. Fan of hard old school SF and pen and paper role-playing games. Asked about favourite free time activity says: “Just hang out with family.” Other activities include : traveling, bow shooting and playing guitar (he says that he is not good, just like to play it). When asked about characteristic answered :“Stubborn and impatient”. As his greatest achievement he considers his…

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When

Tuesday, Apr 2
6:00 PM - 8:00 PM (EDT)

Where

WeWork Chinatown
718 7th St NW DC20001

Group Leader

Where Atlassian users meet and share best practices