Jacek Wizmur and Pawel Mazur from Spartex will show how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat. It's a real game changer for support teams. They will share best practices that are useful for Jira Service Desk users, both working with internal and external customers.
Appfire
Customer Success Specialist
Former Math Teacher. Fan of hard old school SF and pen and paper role-playing games. Asked about favourite free time activity says: “Just hang out with family.” Other activities include : traveling, bow shooting and playing guitar (he says that he is not good, just like to play it). When asked about characteristic answered :“Stubborn and impatient”. As his greatest achievement he considers his…
Former Math Teacher. Fan of hard old school SF and pen and paper role-playing games. Asked about favourite free time activity says: “Just hang out with family.” Other activities include : traveling, bow shooting and playing guitar (he says that he is not good, just like to play it). When asked about characteristic answered :“Stubborn and impatient”. As his greatest achievement he considers his family:-)
IT Project Manager
Project Manager
