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Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)

Nov 14, 2023, 3:00 – 7:00 PM (UTC)

Wiesbaden

Discover how IT Service Management can streamline your non-tech team's workflow while savoring delicious hotdogs.

25 RSVPs

Jira SoftwareMarketplace AppsTeam Practices
In-person event

About this event

Discover how IT Service Management can streamline your non-tech team's workflow while savoring delicious hotdogs.

Speakers

  • Kill Me NOW

    Laid Off

    I am Dëd

  • Kai Sören Becker

    ITSM Portfolio Owner

Moderators

  • Alisa Tietz

    Atlassian Partner Manager

  • Kill Me NOW

    Laid Off

    I am Dëd

When

When

Tuesday, November 14, 2023
3:00 PM – 7:00 PM (UTC)

Agenda

3:00 PM
Welcome & Icebraker
Welcome Reception: Coffee, Drinks and a Game to get to know each other!
3:30 PM
Opening Keynote
4:00 PM
How to Service Management – Getting Personal: The Service Desk in Human Resources
Achoo! - you wake up in the morning with a sore throat, a runny nose, and you feel like a teenager-sized elephant just ran you over? Clearly, you can't go to work like this. But how do you break the news to your employer? This is where the procedures start to vary significantly. We will show you how an HR service desk Creates a classic win-win situation for all parties. Involved.
4:30 PM
Empowering HR Teams with ITSM solutions that work… sometimes!
HR teams… they’re non-tech! They’re human beings, working for human beings. They don’t stereotypical use apps and software for their work. They’re Soft Skills based professionals… so, they don’t need technology, right? WRONG! And in this presentation, you are going to learn why HR - as People Management - need Products (technology), just as much as they need well rounded Processes, as Fun Man Andy, tells us all about his greatest HR Service Management change project, that involved nearly the entire Atlassian stack! Spoiler alert: it failed… BUT: the solution is still jaw dropping, and inspiring for Non-Tech Teams looking to empower their Service Management.
5:00 PM
Hotdogs & Networking
Use the time for networking while eating some Delicious Hotdogs and Potato Salad.

Community Leader

  • Alisa Tietz

    Seibert Group GmbH

    Partner Manager & ACE Leader Wiesbaden

Global sponsor

Atlassian logo

Atlassian

Sponsors

Seibert Media GmbH logo

Seibert Media GmbH

Tempo logo

Tempo

Old Street Solutions logo

Old Street Solutions

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