Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)

Name: Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)
Start: 2023-11-14T16:00:00+01:00
End: 2023-11-14T20:00:00+01:00
Location: Luisenstraße 37-39

Nov 14, 2023, 3:00 – 7:00 PM (UTC)

Wiesbaden

Discover how IT Service Management can streamline your non-tech team's workflow while savoring delicious hotdogs.

25 RSVPs

Jira SoftwareMarketplace AppsTeam Practices

In-person event

About this event

Discover how IT Service Management can streamline your non-tech team's workflow while savoring delicious hotdogs. 

Speakers

Kill Me NOW

Laid Off

I am Dëd

Kai Sören Becker

ITSM Portfolio Owner

Moderators

Alisa Tietz

Atlassian Partner Manager

Kill Me NOW

Laid Off

I am Dëd

When

Tuesday, November 14, 2023
3:00 PM – 7:00 PM (UTC)

Where

Luisenstraße 37-39
37-39 Luisenstraße
Wiesbaden, 65185

Agenda

3:00 PM	Welcome & Icebraker	Welcome Reception: Coffee, Drinks and a Game to get to know each other!
3:30 PM	Opening Keynote
4:00 PM	How to Service Management – Getting Personal: The Service Desk in Human Resources	Achoo! - you wake up in the morning with a sore throat, a runny nose, and you feel like a teenager-sized elephant just ran you over? Clearly, you can't go to work like this. But how do you break the news to your employer? This is where the procedures start to vary significantly. We will show you how an HR service desk Creates a classic win-win situation for all parties. Involved.
4:30 PM	Empowering HR Teams with ITSM solutions that work… sometimes!	HR teams… they’re non-tech! They’re human beings, working for human beings. They don’t stereotypical use apps and software for their work. They’re Soft Skills based professionals… so, they don’t need technology, right? WRONG! And in this presentation, you are going to learn why HR - as People Management - need Products (technology), just as much as they need well rounded Processes, as Fun Man Andy, tells us all about his greatest HR Service Management change project, that involved nearly the entire Atlassian stack! Spoiler alert: it failed… BUT: the solution is still jaw dropping, and inspiring for Non-Tech Teams looking to empower their Service Management.
5:00 PM	Hotdogs & Networking	Use the time for networking while eating some Delicious Hotdogs and Potato Salad.

Community Champion

Alisa Glaßner | Tietz

Seibert Group GmbH

Partner Manager & ACE Leader Wiesbaden

See bio

Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)

About this event

Speakers

Kill Me NOW

Kai Sören Becker

Moderators

Alisa Tietz

Kill Me NOW

When

Where

Agenda

Community Champion

Alisa Glaßner | Tietz

Atlassian

Seibert Media GmbH

Tempo

Old Street Solutions

Where Atlassian users meet and share best practices

Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)

About this event

Speakers

Kill Me NOW

Kai Sören Becker

Moderators

Alisa Tietz

Kill Me NOW

When

Where

Agenda

Community Champion

Alisa Glaßner | Tietz

Global sponsor

Atlassian

Sponsors

Seibert Media GmbH

Tempo

Old Street Solutions

Where Atlassian users meet and share best practices