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High Velocity ITSM Zurich

Nov 22, 2023, 4:00 – 8:00 PM

Join our co-organized event with Atlassian to improve service management practices with Jira Service Management. Connect with fellow Atlassian users and ITSM practitioners in interactive breakout sessions and in the following networking apéro.


Community Led ConferenceJira Service Management

About this event

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences - and how you can do the same!

We'll also share a recap of the keynote from Atlassian's High Velocity event in Sydney, including how to end bad service management with Jira Service Management.

Please register below and share this page with your network. We can’t wait to see you there! 👋


17.00 Registration opens

17.30 Welcome & Recap of High Velocity ITSM event Sydney by Stephanie Grice from Atlassian

18.00 Coordinated autonomy: The future of Service Management. Marcus and Mert from Atlassian share thoughts and findings on the future of ITSM with the Atlassian tools and AI

18.45 Break

19.00 Breakout Sessions

20.00 Apéro and Networking

21.00 End

Breakout Sessions:

You can join two breakout sessions, and there will also be a short recap of each! 💪

1) Jira Service Management product demo (for JSM beginners)

2) Assets in Jira Service Management (how to get started, specific use cases)

3) Best practices for Jira Service Management Implementation

4) Jira Service Management + Jira Software better together (Dev + Ops)

5) Virtual agent for Jira Service Management (walk-through of virtual agent onboarding)

Please note: This event will be in English.


  • Stephanie Grice


    Head of Global Community & Customer Advocacy

  • Mert Ünsal


    Senior Solutions Engineer

  • Marcus Küppers


    Senior Presales Solutions Engineer

  • Andreas Krupp





Wednesday, November 22, 2023
4:00 PM – 8:00 PM UTC

Community Leader

  • Martin Wulff

    CEO bitvoodoo

Contact host

Global sponsor

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Where Atlassian users meet and share best practices