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Virtual HQ Events

ITSM/ESM Masters

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Save the date! Our next online meetup will be on Thursday, March 20th, @ 12:00 PM ET (New York) / 9:00 AM PT (Los Angeles) / 4:00 PM GMT (London)

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IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.

Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.

Initially focused on European and North American time zones, with plans to expand over time, this ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 

Join the group to be in the service management loop!

Upcoming events

2025년 3월 20일

ACE virtual event

A Retrospective: Atlassian Connect - High-Velocity Service Management | Introducing JSM Playbooks

In 2nd half of February and the 1st half of March, Atlassian is hitting the road to deliver day-long, in-person events focused on AI for service management. In this ITSM/ESM Masters meetup, we'll summarize our key takeaways. Plus, we'll introduce everyone to Atlassian Playbooks for Jira Service Management.

2025년 3월 24일

ACE virtual event

🎙️Unfiltered ITSM: Chaos 🔥 & Coffee ☕

Tired of polished presentations that don’t reflect real-world ITSM struggles? This panel is zero PowerPoint, 100% unfiltered — just experts having raw, no-holds-barred conversations about what actually works (and what absolutely doesn’t) in IT Service Management ++ hear from leaders who make the tools that get the job done. 🚀 Come for the truth bombs, stay for the chaos! #UnfilteredTalks

2025년 3월 27일

ACE virtual event

Rocket City & Nashville Atlassian User Group Virtual Event

Joint user group virtual event with the Nashville Chapter. We have the Nashville Chapter Group Leader and two (2) Atlassian Professionals that will present topics at our virtual ACE event!

2025년 4월 1일

ACE in-person event

Customer Stories - Hi-Velocity Service Mgmt and Identity/Access Mgmt

Join us on April 1st (no joke!) as we welcome the leaders of the ITSM/ESM Masters ACE along with Marketplace Partner Kantega SSO for an evening of enlightening discussion about the journey to Hi-Velocity Service Management and better SSO implementation for your Atlassian suite. This is a great opportunity to catch speakers rarely available as they make their way to Team '25!!

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Past events

ACE virtual event

🔀 Jira Service Management Workflow Wizardry 🤖

ACE virtual event

🧭 Navigating the Opsgenie / Jira Service Management (JSM) Merge ⛵️

ACE virtual event

🎉 The ITSM/ESM Masters Kickoff Event 🎉

Global sponsors

Local Sponsors

Group Leaders

Dave Rosenlund

Global Director of Products | Community Leader Trundl

Jovin Jovinsson

Global Service Manager Clarion Events

Sajit Nair

Community Leader Trundl Inc