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IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), and more are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.
Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.
This ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem.
Join the group to be in the Atlassian high-velocity service management loop!
2025年6月25日
ACE virtual event
🤩 Jira Service Management plus AI — from the "Wow!" to the "How?" 🤔
We've seen the presentations, videos, and more about AI in Jira Service Management? They're all about the promise of AI....
2025年6月26日
ACE virtual event
Beyond IT: Using JSM for HR, Finance, Legal +++
Think Jira Service Management is just for IT? Think again. In this session, we explore how HR, Finance, and Legal teams are transforming their service delivery using the same powerful platform. From onboarding requests to purchase approvals and legal reviews, discover how JSM helps non-technical teams streamline work, improve visibility, and deliver great internal service—without drowning in email
Hybrid event
Customer Stories - Hi-Velocity ITSM: Trundl & DentalXChange | IAM/SSO: Kantega
ACE in-person event
Customer Stories - Hi-Velocity Service Mgmt and Identity/Access Mgmt
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