Global

ITSM-ESM Masters

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550 members

IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), and more are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.

Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.

This ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 

Join the group to be in the Atlassian high-velocity service management loop!

Upcoming events

28 oct. 2025

ACE virtual event

🎃🍂 A spooky Apptoberfest is creeping your way! 🍻👻

It’s an Atlassian ecosystem tradition! A friendly competition that spotlights some of the most bewitching Atlassian Mark...

Past events

ACE in-person event

🥓 High Velocity Jamón & Eggs 🍳 — Barcelona-style!

ACE virtual event

Optimize ITSM and Development Workflows: Keep Support and Dev in Sync

ACE virtual event

Beyond IT: Using JSM for HR, Finance, Legal +++

ACE virtual event

🤩 Jira Service Management plus AI — from the "Wow!" to the "How?" 🤔

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Global sponsors

Local Sponsors

Group Leaders

Dave Rosenlund

Global Director of Products | Community Leader Trundl

Sajit Nair

Community Leader