Virtual HQ Events

ITSM-ESM Masters

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Save the date! Our next IN-PERSON meetup will be on Wednesday, April 9th, @ 7:00 AM U.S. Pacific Time (Los Angeles) @ Team'25. 
But,, before we get to Team'25, we are co-hosting several virtual events held by other ACEs, that might interest you. 
You'll find a complete list of upcoming events below.
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IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), and more are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.
Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.
This ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 
Join the group to be in the Atlassian high-velocity service management loop!

Upcoming events

Apr 9, 2025

ACE in-person event

🥓 High-Velocity Bacon & Eggs 🍳 (for ITSM/ESM Masters @ Team '25)

The online Atlassian Community Events chapter that we call ITSM/ESM Masters is hosting its first-ever in-person event at Team '25 in Anaheim on April 9th @ 7:00 AM.

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May 15, 2025

ACE virtual event

Jira Service Management (JSM) AI Innovations!

Discover how JSM's latest AI-powered features can transform your IT service delivery, enhance operational efficiency, and improve customer satisfaction. This session will showcase real-world applications of AI in service management, including AI-powered agents and AIOps capabilities, to help your teams accelerate productivity and resolve incidents proactively.

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