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Virtual HQ Events

ITSM/ESM Masters

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129 members

Save the date! Our next online meetup will be on Thursday, January 16th, @ 12:00 PM EST (New York) / 9:00 AM PST (Los Angeles) / 5:00 PM GMT (London)

IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.

Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.

Initially focused on European and North American time zones, with plans to expand over time, this ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 

Join the group to be in the service management loop!

Upcoming events

16 ene 2025

ACE virtual event

🧭 Navigating the Opsgenie / Jira Service Management (JSM) Merge ⛵️

Let's separate fact from fiction and map out the Opsgenie > Jira Service Management merge together.

Past events

ACE virtual event

🎉 The ITSM/ESM Masters Kickoff Event 🎉

Global sponsors

Local Sponsors

Group Leaders

Dave Rosenlund

Global Director of Products | Community Leader Trundl

Jovin Jovinsson

Global Service Manager Clarion Events