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ITSM/ESM Masters

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Save the date! Our next online meetup will be on Thursday, February 13th, @ 12:00 PM EST (New York) / 9:00 AM PST (Los Angeles) / 5:00 PM GMT (London)

IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.

Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.

Initially focused on European and North American time zones, with plans to expand over time, this ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 

Join the group to be in the service management loop!

Upcoming events

13 feb 2025

ACE virtual event

🔀 Jira Service Management Workflow Wizardry 🤖

Join us for an engaging online event where we'll delve into IT Service Management (ITSM) using Jira Service Management (JSM). In this session, we'll take a close look at the out-of-the-box workflows and a special category of automation rules called system rules that JSM offers, and show you how to enhance them through effective customization.

20 mar 2025

ACE virtual event

A retrospective | Atlassian Connect: High velocity service management

In 2nd half of February and the 1st half of March, Atlassian is hitting the road to deliver day-long, in-person events focused on AI for service management. In this ITSM/ESM Masters meetup, we'll summarize our key takeaways.

Past events

ACE virtual event

🧭 Navigating the Opsgenie / Jira Service Management (JSM) Merge ⛵️

ACE virtual event

🎉 The ITSM/ESM Masters Kickoff Event 🎉

Global sponsors

Local Sponsors

Group Leaders

Dave Rosenlund

Global Director of Products | Community Leader Trundl

Jovin Jovinsson

Global Service Manager Clarion Events

Sajit Nair

Community Leader Trundl Inc