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AI for ITSM: Rovo, Atlassian Intelligence and more

Apr 2, 5:00 – 7:30 PM (UTC)

London

We all know of AIs transformative power but practically speaking how can it help make the life of a Service Desk professional in the ITSM space easier? From chat bots, to answering calls to your service desk find out more about Atlassian Intelligence and Rovo paired with third party AI tooling can deliver conversational AI.

82 RSVPs

Atlassian IntelligenceCloudRovo
Hybrid event

About this event

We all know of AIs transformative power but practically speaking how can it help make the life of a Service Desk professional in the ITSM space easier?

From chat bots, to answering calls to your service desk find out more about Atlassian’s AI solutions, Atlassian Intelligence and Rovo but also hear more about how innovative companies have paired these tools with third party ones to deliver true Conversational AI capabilities, capable of answering phone calls, answering queries and raising JSM tickets where an issue needs escalating.

Speaker

  • Jacques Schoofs

    Knowmadmood

    Sr. Certified Atlassian Consultant

When

When

Wednesday, April 2, 2025
5:00 PM – 7:30 PM (UTC)

Where

Where

Room 5 J+H, Floor 5, 30 Churchill Pl
30 Churchill Place
Greater London, E14 5RE

Agenda

5:00 PM
Welcome and drinks
Get yourself a drink and a seat before our sessions kick off at 6.30. Note Live streaming begins at 6.30
In-person
5:30 PM
AI for ITSM: Rovo, Atlassian Intelligence and more
We all know of AIs transformative power but practically speaking how can it help make the life of a Service Desk professionals in the ITSM space easier? From chat bots, to answering calls to your service desk find out more about Atlassian’s AI solutions, Atlassian Intelligence and Rovo but also hear more about how innovative companies have paired these tools with third party ones to deliver true Conversational AI capabilities, capable of answering phone calls, answering queries and raising JSM tickets where an issue needs escalating.
Virtual
In-person
6:30 PM
Pizza and Beer
Meet your Atlassian community and our speakers over pizza and beer
In-person

Community Leaders

  • Stuart Capel

    TiPJAR

    Head of Technical Delivery

  • Jay Ollivierre

    Calibrate Consulting

    Service Desk Manager

  • Arshiya Sultana

    Experian

    Global Agile Coach

  • Bruce Cullen

    Eido Software

    Director of Products

Global sponsor

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Atlassian

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