How can organizations in the digital age deliver exceptional customer service?
It is without a shadow of doubt that customer service and customer experience are extremely crucial to the success of any organization. In fact, according to an article by Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.
It is in this vein, that the Atlassian Community Accra presents a revolutionary virtual event dubbed "CX+". This event is laser focused towards customer service, and is specifically geared to help organizations up their customer service game. In the digital age, customers are much more empowered than before, because here lies the case where digitization facilitates competition like never before. Customers can now easily discover and switch to an alternative service or product at will, which will in turn translate to lost revenue for a lot of companies. It is indeed a no brainer that customer service & experience is an imperative for modern day businesses.
Jim Rohn once said "if you make a sale you can make a living, but if you can make an investment in time and good service in a customer you can make a fortune". See you at CX+ !!!