AI is now at the heart of everything that is going on in the world today, so it is no wonder that JSM is getting a BOOST through this means as well.

Customer Satisfaction is seeing better performance now thanks to AI, and Ulrich is going to give us a great demo and lead a discussion around AI, that will get us all thinking about not only JSM but also our overall ITSM strategies, and what role AI has to play in that!