High Velocity ITSM Amsterdam

Name: High Velocity ITSM Amsterdam
Start: 2023-11-09T17:00:00+01:00
End: 2023-11-09T21:00:00+01:00
Location: Kleurstoff Events & Rooftopbar

Nov 9, 2023, 4:00 – 8:00 PM (UTC)

Amsterdam

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!

93 RSVPs

Community Led Conference

About this event

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!
We'll also be sharing a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.
Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Speakers

Tsvetelina Mihaylova

Atlassian

Customer Success Manager

Kill Me NOW

Laid Off

I am Dëd

Marin Varvodic

CEO

Caelor

Phill Fox

Adaptavist

Principal Customer Success Advocate

Moderators

Tzoe Keat Chiam

Collabtitude B.V.

Atlassian Consultant & PLAYCILITATOR©

Rik de Valk

Valk Technology Consultancy

Technology consultant, Atlassian ninja.

When

Thursday, November 9, 2023
4:00 PM – 8:00 PM (UTC)

Where

Kleurstoff Events & Rooftopbar
20 Hogehilweg
Amsterdam, 1101 CD

Agenda

4:00 PM	Welcome Drinks & Snacks
4:15 PM	High Velocity Keynote by Tsveti Mihaylova
4:45 PM	Complex Augmented Reality "BSM"... ended now! by the one and only Fun Man Andy	How do extremely smart and clever teams, under huge pressure, and suffering from constant budget & scope creep, manage to achieve great productivity and still deliver epic customer service? Answer: they don't! That's why, when working for PTC, the industry leader in Augmented Reality R&D Technology, Fun Man Andy sat down and re-wrote the book on how to approach customer service, the flows between JSM and Jira, and how, by using clever diagramming, managed to improve Jira Productivity, change lead-times of months into days. And the solution, will surprise you!!
5:15 PM	Network, drinks and food	Time to get some food & drinks on the table and discuss topics with other users/ Atlassians.
6:00 PM	Onboarding, procurement and reservation made easier: Solving complex use cases with JSM and Jira Assets	Your initial interactions with a new team member can set the tone for your future collaboration. That's why it's crucial to have a seamless onboarding and procurement process in place. Many successful companies turn to Jira Service Management to set up these processes in a user-friendly, standardized, and easy-to-maintain manner. But Jira Service Management offers even more untapped potential. With the right integrations, you can supercharge your processes. Join us as we unveil how to streamline your onboarding and procurement processes using Jira Service Management and Jira Assets. Discover how Shoppie by Caelor, seamlessly integrated with Jira Assets, can transform your JSM experience. Shoppie offers an intuitive web shop, making browsing and procurement a breeze. It's time to elevate your onboarding and procurement experience. Let's get started!
6:30 PM	Rapid JSM Portal Creation by Phil Fox	"🚀 Ready for a challenge? Join Phil Fox as he takes you on a lightning-fast journey to create a fully functional JSM (Jira Service Management) portal in just 20 minutes! Learn the secrets to streamline your workflow and enhance customer service with this quick and efficient tutorial. Get your stopwatch ready - it's time to level up your service management game!"
7:30 PM	Network, drink and finishing the food	Some time to discuss and chat with the presenters, Atlassian staf and get food and drinks
7:45 PM	End of Event

Community Leaders

Tzoe Keat Chiam

Collabtitude

Atlassian Consultant & LEGO Facilitator

See bio

Rik de Valk

Valk Technology Consultancy

Product Owner Atlassian

See bio

Danny Philips

Collabtitude

BOM

See bio

Join free, user-led meet-ups hosted by the community, for the community!

High Velocity ITSM Amsterdam

About this event

Speakers

Tsvetelina Mihaylova

Kill Me NOW

Marin Varvodic

Phill Fox

Moderators

Tzoe Keat Chiam

Rik de Valk

When

Where

Agenda

Community Leaders

Tzoe Keat Chiam

Rik de Valk

Danny Philips

Atlassian

Collabtitude B.V.

Where Atlassian users meet and share best practices

Join free, user-led meet-ups hosted by the community, for the community!

High Velocity ITSM Amsterdam

About this event

Speakers

Tsvetelina Mihaylova

Kill Me NOW

Marin Varvodic

Phill Fox

Moderators

Tzoe Keat Chiam

Rik de Valk

When

Where

Agenda

Community Leaders

Tzoe Keat Chiam

Rik de Valk

Danny Philips

Global sponsor

Atlassian

Sponsor

Collabtitude B.V.

Where Atlassian users meet and share best practices