Join our community of innovators to explore today’s agile trends and challenges and how to tackle them with industry best practices, customer stories, and peer-to-peer connections. At this Atlassian Community event, you’ll walk away with actionable insights on how to inspire your teams to build and ship world-class products, together.

Presentation 1: Jira Service Management for High-Velocity ITSM: An Overview

Join us for an insightful session to explore the world of Jira Service Management for High-Velocity ITSM. We will give a thorough overview of Jira Service Management in this session and discuss how it can revolutionize the way high-velocity IT service management (ITSM) is accomplished. Discover how Jira Service Management can completely transform the way you deliver IT services, regardless of whether you are new to it or looking to improve your current ITSM procedures.

Key takeaways:

• Overview of Jira Service Management(JSM)
• Incident Management Efficiency - Learn how JSM enhances incident management, reducing resolution times and ensuring swift responses to disruptions.
• Change Management practices - Implementing change management that balance speed with stability, ensuring seamless transitions and minimal disruptions.
• Automation for Speed - Explore the automation capabilities of JSM and witness how automated workflows can significantly contribute to high-velocity ITSM.
• User-Centric ITSM Experience - Discover features within JSM that prioritize the user experience, enhancing customer satisfaction and overall service quality.
• AI capabilities in JSM - Learn about AI – Atlassian Intelligence in JSM
• Dev and Ops collaboration – Learn about JSM feature ‘Developer Escalation’ to involve Dev teams in JSM
• Feature Demo – Experience comprehensive overview on JSM through a Demo
• Q & A – Ask your questions to experts

Please note: Entry to this event requires you to bring in your corporate ID card and present it at the registration desk. No Entry will be provided without a corporate ID card.

If you do not have a corporate ID card or if you are a student, you can join us online and RSVP for the virtual event by selecting "Virtual Event" RSVP type.