Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Name: Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"
Start: 2023-01-28T09:30:00+05:30
End: 2023-01-28T14:00:00+05:30

Jan 28, 2023, 4:00 – 8:30 AM (UTC)

Bangalore

Hello Community, Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023 ) at 09.30 AM at ICON Express by BHAGINI Hoodi,Bangalore. Presenting two informative sessions as listed below; 1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 2. Customer & Organization Management – how to unlock the next level of Support in JSM by Appsvio

96 RSVPs

ConfluenceJira AlignJira Service ManagementJira Software

About this event

Hello Community,
Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023) from 09.30 AM at ICON Express by BHAGINI Hoodi, Bangalore. 
Presenting two informative sessions as listed below; 
1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 
2. Customer & Organization Management  – how to unlock the next level of Support in JSM by Appsvio
Folks joining from outside Bengaluru are most welcome to join on Zoom. Please RSVP to receive Zoom Link.

Speakers

Sandra Robin

Troopr.ai

Product Manager

Kate Pawlak

Appsvio

Co-founder & Chief Product Officer

Krzysztof Skoropada

Appsvio

CEO

Rajesh Shanmugam

Troopr.ai

Founder & CEO

Moderator

Vishnu Kumar Vasudevan

Atlassian User Community Bangalore

Community Leader

When

Saturday, January 28, 2023
4:00 AM – 8:30 AM (UTC)

Where

ICON Express by BHAGINI Hoodi
10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India
Bangalore, 560103

Agenda

4:00 AM	Registration and Ice Breaker
4:30 AM	Instant IT support with Slack, Jira and Confluence	Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Learn how IT teams use Troopr to accelerate IT support. Speakers: Rajesh Shanmugam - Co-founder, CEO Troopr labs, Sandra Robin - Product Manager at Troopr labs.
5:30 AM	Hight-Tea and Networking
6:00 AM	Customer & Organization Management – how to unlock the next level of Support in JSM	We’re here to offer you a hefty dose of Jira Service Management expertise, so get comfortable and focus :) We’ll demonstrate how to more efficiently use customer and organization management to assist your support teams with day-to-day activities. Learn how to; 1. expedite the ticketing process 2. provide customers with more thoughtful and effective service. 3. look after your agents whilst conserving their time Gain new knowledge and boost your Support Teams with JMS and extensions. Speakers: Katarzyna Pawlak and Krzysztof Skoropada from Appsvio
7:00 AM	Lunch

Community Leaders

Vishnukumar Vasudevan

KPMG Global Services

Atlassian Community Leader

See bio

Sandesi Nagaraju

ANZ

Atlassian Community Leader

See bio

Girish Shenoy

MicroGenesis TechSoft Pvt Ltd.

Community Leader

See bio

Browse the latest events all over the world!

Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

About this event

Speakers

Sandra Robin

Kate Pawlak

Krzysztof Skoropada

Rajesh Shanmugam

Moderator

Vishnu Kumar Vasudevan

When

Where

Agenda

Community Leaders

Vishnukumar Vasudevan

Sandesi Nagaraju

Girish Shenoy

Atlassian

Troopr

appsvio

Where Atlassian users meet and share best practices

Browse the latest events all over the world!

Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

About this event

Speakers

Sandra Robin

Kate Pawlak

Krzysztof Skoropada

Rajesh Shanmugam

Moderator

Vishnu Kumar Vasudevan

When

Where

Agenda

Community Leaders

Vishnukumar Vasudevan

Sandesi Nagaraju

Girish Shenoy

Global sponsor

Atlassian

Sponsors

Troopr

appsvio

Where Atlassian users meet and share best practices