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Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Jan 28, 2023, 4:00 – 8:30 AM (UTC)

Bangalore

Hello Community, Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023 ) at 09.30 AM at ICON Express by BHAGINI Hoodi,Bangalore. Presenting two informative sessions as listed below; 1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 2. Customer & Organization Management – how to unlock the next level of Support in JSM by Appsvio

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Jira Software
Hybrid event

About this event

Hello Community,

Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023) from 09.30 AM at ICON Express by BHAGINI Hoodi, Bangalore.

Presenting two informative sessions as listed below;

1. Instant IT support with Slack, Jira and Confluence by Trooper Labs

2. Customer & Organization Management – how to unlock the next level of Support in JSM by Appsvio

Folks joining from outside Bengaluru are most welcome to join on Zoom. Please RSVP to receive Zoom Link.

Speakers

  • Sandra Robin

    Troopr.ai

    Product Manager

  • Kate Pawlak

    Appsvio

    Co-founder & Chief Product Officer

  • Krzysztof Skoropada

    Appsvio

    CEO

  • Rajesh Shanmugam

    Troopr.ai

    Founder & CEO

Moderator

  • Vishnu Kumar Vasudevan

    Atlassian User Community Bangalore

    Community Leader

When

When

Saturday, January 28, 2023
4:00 AM – 8:30 AM (UTC)

Where

Where

ICON Express by BHAGINI Hoodi
10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India
Bangalore, 560103

Agenda

4:00 AM
Registration and Ice Breaker
In-person
4:30 AM
Instant IT support with Slack, Jira and Confluence
Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Learn how IT teams use Troopr to accelerate IT support. Speakers: Rajesh Shanmugam - Co-founder, CEO Troopr labs, Sandra Robin - Product Manager at Troopr labs.
Virtual
In-person
5:30 AM
Hight-Tea and Networking
In-person
6:00 AM
 Customer & Organization Management – how to unlock the next level of Support in JSM
We’re here to offer you a hefty dose of Jira Service Management expertise, so get comfortable and focus :) We’ll demonstrate how to more efficiently use customer and organization management to assist your support teams with day-to-day activities. Learn how to; 1. expedite the ticketing process 2. provide customers with more thoughtful and effective service. 3. look after your agents whilst conserving their time Gain new knowledge and boost your Support Teams with JMS and extensions. Speakers: Katarzyna Pawlak and Krzysztof Skoropada  from Appsvio
Virtual
In-person
7:00 AM
Lunch
In-person

Community Leaders

  • Vishnukumar Vasudevan

    KPMG Global Services

    Atlassian Community Leader

  • Girish Shenoy

    MicroGenesis TechSoft Pvt Ltd.

    Community Leader

  • Sandesi Nagaraju

    ANZ

    ACL

Global sponsor

Atlassian logo

Atlassian

Sponsors

Troopr logo

Troopr

appsvio logo

appsvio

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