Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Name: Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"
Start: 2023-01-28T09:30:00+05:30
End: 2023-01-28T14:00:00+05:30

Bangalore

Saturday, January 28, 2023, 4:00 – 8:30 AM UTC

Hello Community,

Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023 ) at 09.30 AM at ICON Express by BHAGINI Hoodi,Bangalore. Presenting two informative sessions as listed below; 

1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 

2. Customer & Organization Management  – how to unlock the next level of Support in JSM by Appsvio

96

RSVPs

About this event

Hello Community,
Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023) from 09.30 AM at ICON Express by BHAGINI Hoodi, Bangalore. 
Presenting two informative sessions as listed below; 
1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 
2. Customer & Organization Management  – how to unlock the next level of Support in JSM by Appsvio
Folks joining from outside Bengaluru are most welcome to join on Zoom. Please RSVP to receive Zoom Link.

When

Saturday, January 28, 2023
4:00 AM – 8:30 AM UTC

Where

ICON Express by BHAGINI Hoodi
10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India
Bangalore, 560103

Agenda

4:00 AM	Registration and Ice Breaker
4:30 AM	Instant IT support with Slack, Jira and Confluence	Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Learn how IT teams use Troopr to accelerate IT support. Speakers: Rajesh Shanmugam - Co-founder, CEO Troopr labs, Sandra Robin - Product Manager at Troopr labs.
5:30 AM	Hight-Tea and Networking
6:00 AM	Customer & Organization Management – how to unlock the next level of Support in JSM	We’re here to offer you a hefty dose of Jira Service Management expertise, so get comfortable and focus :) We’ll demonstrate how to more efficiently use customer and organization management to assist your support teams with day-to-day activities. Learn how to; 1. expedite the ticketing process 2. provide customers with more thoughtful and effective service. 3. look after your agents whilst conserving their time Gain new knowledge and boost your Support Teams with JMS and extensions. Speakers: Katarzyna Pawlak and Krzysztof Skoropada from Appsvio
7:00 AM	Lunch

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