Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Jan 28, 2023, 4:00 – 8:30 AM (UTC)

ICON Express by BHAGINI Hoodi, 10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India, Bangalore, 560103

Bangalore

96 people have registered for this event

Hello Community,
Bangalore ACE is pleased to announce a Hybrid event on Saturday (28th Jan 2023) from 09.30 AM at ICON Express by BHAGINI Hoodi, Bangalore. 
Presenting two informative sessions as listed below; 
1. Instant IT support with Slack, Jira and Confluence by Trooper Labs 
2. Customer & Organization Management  – how to unlock the next level of Support in JSM by Appsvio
Folks joining from outside Bengaluru are most welcome to join on Zoom. Please RSVP to receive Zoom Link.

VENUE

Hybrid event

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Speakers

Name: Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"
Start: 2023-01-28T09:30:00+05:30
End: 2023-01-28T14:00:00+05:30

Sandra Robin

Troopr.ai

Product Manager

Krzysztof Skoropada

Appsvio

CEO

Rajesh Shanmugam

Enjo AI

Founder & CEO

Kate Pawlak

Appsvio

Chief Product Officer

When

Saturday, January 28, 2023
4:00 AM – 8:30 AM (UTC)

Where

ICON Express by BHAGINI Hoodi
10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India
Bangalore 560103

Agenda

Registration and Ice Breaker
Instant IT support with Slack, Jira and Confluence	Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Learn how IT teams use Troopr to accelerate IT support. Speakers: Rajesh Shanmugam - Co-founder, CEO Troopr labs, Sandra Robin - Product Manager at Troopr labs.
Hight-Tea and Networking
Customer & Organization Management – how to unlock the next level of Support in JSM	We’re here to offer you a hefty dose of Jira Service Management expertise, so get comfortable and focus :) We’ll demonstrate how to more efficiently use customer and organization management to assist your support teams with day-to-day activities. Learn how to; 1. expedite the ticketing process 2. provide customers with more thoughtful and effective service. 3. look after your agents whilst conserving their time Gain new knowledge and boost your Support Teams with JMS and extensions. Speakers: Katarzyna Pawlak and Krzysztof Skoropada from Appsvio
Lunch

Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Jan 28, 2023, 4:00 – 8:30 AM (UTC)

ICON Express by BHAGINI Hoodi, 10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India, Bangalore, 560103

Bangalore

VENUE

TAGS

SHARE ON SOCIAL

Speakers

Sandra Robin

Krzysztof Skoropada

Rajesh Shanmugam

Kate Pawlak

When

Where

Agenda

Moderator

Vishnu Kumar Vasudevan

Atlassian

Troopr

appsvio

Where Atlassian users meet and share best practices

Hybrid: Sessions on "Instant IT support" & "Customer & Organization Management"

Jan 28, 2023, 4:00 – 8:30 AM (UTC)

ICON Express by BHAGINI Hoodi, 10/1A HOODI VILLAGE K R PURAM HOBLI, 560036 Bangalore, India, Bangalore, 560103

Bangalore

VENUE

TAGS

SHARE ON SOCIAL

Speakers

Sandra Robin

Krzysztof Skoropada

Rajesh Shanmugam

Kate Pawlak

When

Where

Agenda

Moderator

Vishnu Kumar Vasudevan

Global sponsor

Atlassian

Sponsors

Troopr

appsvio

Where Atlassian users meet and share best practices

Jan 28, 2023, 4:00 – 8:30 AM (UTC)