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Virtual Event: Delivering Modern IT support in Slack with JSM and Confluence

Mar 31, 2022, 11:30 AM – 12:30 PM


In this session you will learn about setting up a modern IT helpdesk with JSM, Confluence and Slack

35 RSVPs

Jira SoftwareOther dev tools

About this event

Hello Atlassian Community Members,

Do you know how Spotify automated their IT help-desk in Slack for 5,000+ employees to significantly improve their IT service management? It's time to upgrade employee experience at your workplace. Join us for this interactive session to learn about the best practices to automate your employee support workflows in Slack.

in this one-hour virtual session, you will learn how to implement Modern IT helpdesk in Slack that will dramatically cuts the response and resolution times while delivering delightful employee experience. You will also gain insight into the benefits of using purpose-built conversational apps for Slack.

Learn more about JSM- Slack Integration at- 

Please RSVP to receive the virtual meeting link.


  • Rajesh Shanmugam

    CEO Troopr Labs Inc



  • Girish Shenoy

    Microgenesis Techsoft Pvt Ltd

    Head - Technical Services



Thursday, March 31, 2022
11:30 AM – 12:30 PM UTC


Welcome & Introduction to Atlassian Community
Delivering Modern IT support in Slack with JSM and Confluence

Community Leaders

  • Vishnukumar Vasudevan

    KPMG Global Services

    Atlassian Community Leader

  • Sandesi Nagaraju


    Atlassian Community Leader

  • Girish Shenoy

    MicroGenesis TechSoft Pvt Ltd.

    Community Leader

Contact host

Global sponsor

Atlassian logo



Troopr logo


Where Atlassian users meet and share best practices