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🧭 Navigating the Opsgenie / Jira Service Management (JSM) Merge ⛵️

Jan 16, 2025, 5:00 – 6:00 PM (UTC)

ITSM/ESM Masters

Let's separate fact from fiction and map out the Opsgenie > Jira Service Management merge together.

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About this event

In recent months, one of the hottest topics in the Atlassian Community has been the ongoing merge of Opsgenie 'incident management' and Jira Service Management (JSM) 'service management.' Let's separate fact from fiction and map out a course together in a lively panel discussion designed to illuminate Atlassian's progress and future plans.

Joining us for this discussion will be Opsgenie and JSM implementation veteran David Grizzell, Director of Engineering & Infrastructure Services from Atlassian Platinum Solution Partner, Trundl; Atlassian JSM and Opsgenie customers Nancy Freeman, Director, Infrastructure & Operations, Brown University, and Dan Knapton, IT Operations Consultant, RSK Technologies; Kate Clavet from the Atlassian Opsgenie/JSM team; and you!

'ITSM/ESM Masters' ACE leaders Jóvin Jóvinsson and Dave Rosenlund will moderate.

So, come armed with your questions and concerns. Your role in this discussion is crucial, and we look forward to your active participation in what is sure to be a spirited discussion.

Speakers

  • David Grizzell

    Trundl

    Director of Engineering and Infrastructure Services

  • Nancy Freeman

    Brown University

    Director Infrastructure and Operations , Office of Information Technology

  • Dan Knapton

    RSK Technologies

    IT Operations Consultant

  • Kate Clavet

    Atlassian

    Sr. Technical Product Marketing Manager, ITSM

When

When

Thursday, January 16, 2025
5:00 PM – 6:00 PM (UTC)

Agenda

5:00 PMWelcome & Introductions
5:10 PMPanel Discussion
5:30 PMQ&A
5:45 PMClosing & Gift Card Giveaway

Community Leaders

  • Dave Rosenlund

    Trundl

    Global Director of Products | Community Leader

  • Jovin Jovinsson

    Clarion Events

    Global Service Manager

Global sponsor

Atlassian logo

Atlassian

Sponsor

Trundl logo

Trundl

Where Atlassian users meet and share best practices

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