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πŸŽ‰ The ITSM/ESM Masters Kickoff Event πŸŽ‰

Nov 13, 2024, 5:00 – 6:00β€―PM (UTC)

ITSM/ESM Masters

Join us for our inaugural event! ITSM/ESM Masters is the new (virtual) ACE chapter for practitioners who use Atlassian tools and technology to deliver exceptional customer service. Our first-ever event features two Atlassian presenters from the Jira Service Management team that you will not want to miss.

98 RSVPs

Jira Service ManagementOpsgenie
Virtual event

About this event

Join us for our inaugural event! Dedicated to practitioners who use Atlassian tools and technology to deliver exceptional customer service, ITSM/Masters dives deep into product news from Atlassian, real-world Jira Service Management stories from users, and other related topics. 

This kickoff event features two must-see presentations from Atlassian's ITSM/ESM SMEs from the Jira Service Management team, Kate Clavet and  Silvia Davis:

     - How Atlassian Intelligence empowers your work, no matter the use case (Kate)

     - Introduction to Assets Data Manager in Jira Service Management (Silvia)

Both presentations will include brief live demos and plenty of time for Q&A. Plus, there will be an Amazon Gift Card giveaway for several lucky attendees.

This event will last 60 minutes or less and is designed to accommodate North American & Western European time zones. A post-event recording will be available for everyone who registers!

Speakers

  • Kate Clavet

    Atlassian

    Sr. Technical Product Marketing Manager, ITSM

  • Silvia Davis

    Atlassian

    Sr. Technical Product Marketing Manager, Assets & Data

Moderator

  • Dave Rosenlund

    Trundl

    Global Director of Products

When

When

Wednesday, November 13, 2024
5:00 PM – 6:00 PM (UTC)

Agenda

5:00 PM
Welcome & Introductions
We'll briefly welcome everyone to ITSM/ESM Masters by describing our vision for this new virtual ACE Chapter and soliciting member feedback.
5:10 PM
How Atlassian Intelligence empowers your work, no matter the use case
Kate Clavet will show us how Atlassian Intelligence is woven throughout Jira Service Management to empower you to work faster and smarter and delight your customers. Whether you're in IT Service Management, Marketing, Human Resources, or even Legal, AI has your back. Kate will also be happy to take questions from attendees.
5:30 PM
Introduction to Assets Data Manager in Jira Service Management
Data Manager enables you to ingest, cleanse, and reconcile data from multiple sources, giving you complete, current, and correct asset data. Silvia will help us learn about asset reporting that helps spot security vulnerabilities, improve asset compliance, and reduce costs.
5:50 PM
Wrap-up & Amazon Gift Card Give-away

Community Leaders

  • Dave Rosenlund

    Trundl

    Global Director of Products | Community Leader

  • Jovin Jovinsson

    Clarion Events

    Global Service Manager

  • Sajit Nair

    Trundl Inc

    Community Leader

Global sponsor

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Atlassian

Sponsor

Tundl logo

Tundl

Where Atlassian users meet and share best practices