Unlock the full potential of your organization’s service management with our exclusive Atlassian event, “Getting Started with Jira Service Management.” Designed for teams across IT, Human Resources, Legal, Marketing, and Accounting, this event offers a comprehensive introduction to Jira Service Management, equipping you with the tools and knowledge to streamline your workflows, enhance collaboration, and deliver exceptional support.

Discover Jira Service Management:

Jira Service Management is a robust platform tailored to meet the diverse needs of modern organizations. Whether you’re an IT support team handling technical issues, an HR department managing employee benefits and payroll, a legal team reviewing contracts, a marketing group creating digital assets, or an accounting team processing purchase orders, Jira Service Management provides a unified solution to manage and resolve requests efficiently. This event will guide you through the foundational aspects of the platform, ensuring you can define and identify various types of requests, issues, queues, and service projects specific to your department’s needs.

Note: Carry your laptop for hands-on

Key Objectives:

1. Define and Identify Requests, Issues, Queues, and Service Projects: Learn how to categorize and prioritize incoming requests to ensure they are directed to the appropriate teams. Understand the difference between requests and issues, and how to set up queues that reflect your organization’s workflow. Discover best practices for creating and managing service projects that align with your department’s objectives.
2. Find and Navigate Queues and Service Projects: Master the navigation of Jira Service Management’s intuitive interface. Learn to efficiently locate and manage queues, ensuring that no request falls through the cracks. Explore customization options to tailor service projects to your team’s specific processes, enhancing visibility and control over your workload.
3. Resolve a Request by Working on an Issue: Dive into the lifecycle of a request from initiation to resolution. Gain hands-on experience in tracking issues, collaborating with team members, and utilizing Jira’s powerful tools to resolve requests promptly. Learn how to automate repetitive tasks, set up SLAs, and use reporting features to monitor performance and drive continuous improvement.

Tailored for Your Team:

•  IT and Customer Support Teams: Efficiently handle and resolve technical problems faced by employees. Learn to manage support tickets, prioritize issues based on impact, and ensure timely resolutions to maintain productivity and satisfaction.
• Human Resources: Streamline the management of benefits, payroll, and company policies. Automate request handling, track employee inquiries, and ensure compliance with organizational standards.
• Legal Teams: Simplify the process of reviewing contracts and providing counsel. Organize and track legal requests, collaborate securely, and maintain comprehensive records to support your legal operations.
• Marketing Teams: Facilitate the creation of digital assets for various departments. Manage design requests, track progress, and ensure timely delivery of high-quality marketing materials that meet organizational needs.
• Accounting Teams: Optimize the approval and submission of purchase orders. Implement standardized workflows, ensure accuracy in financial processes, and enhance transparency and accountability within your accounting functions.

Why Attend?

By attending “Getting Started with Jira Service Management,” you will:

• Gain Expert Insights: Learn from Atlassian experts who will share best practices and real-world examples of successful Jira Service Management implementations.
• Hands-On Training: Participate in interactive sessions that provide practical experience in setting up and using Jira Service Management tailored to your department’s unique requirements.
• Enhance Collaboration: Discover how Jira Service Management fosters better communication and collaboration across teams, breaking down silos and promoting a more cohesive work environment.
• Boost Efficiency: Implement strategies to automate workflows, reduce manual tasks, and improve response times, allowing your team to focus on what matters most.
• Drive Continuous Improvement: Utilize Jira’s reporting and analytics tools to monitor performance, identify bottlenecks, and continuously refine your service management processes.

Who Should Attend:

This event is ideal for team leads, managers, and members of IT Customer  Support, Project and Program Managers, Human Resources, Legal, Marketing, and Accounting departments who are looking to enhance their service management capabilities. Whether you’re new to Jira Service Management or seeking to deepen your understanding, this event offers valuable knowledge and practical skills to help you succeed.

We have over 5500+ members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 75-200 attendees.

Like an attendee at one of our events, you can expect to:

• Share and learn Atlassian product knowledge, best practices, and case studies.
• Provide valuable user input to Atlassian so that they can keep making great products for us to use.
• Network and build a support system with fellow Atlassian product users.

Atlassian Community Nairobi is an award-winning community:

• SET THE STANDARD 2022
• SET THE STANDARD 2018
• MOST ACTIVE in EMEA 2017
• Global MASTER OF CONVERSION WINNER 2017

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