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Information and Technology Service Management (ITSM)

Nairobi
Sat, Jun 18, 5:00 PM (EAT)

149 RSVP'ed

Some people feel terrified when they hear the word ITSM – either because of memories of previous painful failures or because of the fear of the unknown. People might also view ITSM as an all-or-nothing opportunity, but the reality is that it doesn’t have to be that way. Get your ticket and join us as we deep dive into ITSM with Toolstrek and Atlassian Platinum Partner!

Check out what happened

About this event

Some people feel terrified when they hear the word ITSM – either because of memories of previous painful failures or because of the fear of the unknown. People might also view ITSM as an all-or-nothing opportunity, but the reality is that it doesn’t have to be that way.

The case is: very few companies can say that they created an ITSM system that fully suits their demand and it doesn't need to be changed next year. In fact, one of the best tips I can offer while getting started with ITSM is to realize what needs your company has. So, we'll discuss how to find a list of services your company(or team) provides, which processes and process entities we'd have to work with, and then I'll tell you about the best way to start valuable ITSM from scratch.

We have over 3000 members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 80-200 attendees.

Like an attendee at one of our events, you can expect to:

  • Share and learn Atlassian product knowledge, best practices, and case studies.
  • Provide valuable user input to Atlassian so that they can keep making great products for us to use.
  • Network and build a support system with fellow Atlassian product users.

Atlassian Community Nairobi is an award-winning community:

  • SET THE STANDARD 2022,
  • SET THE STANDARD 2018,
  • MOST ACTIVE in EMEA 2017,
  • Global MASTER OF CONVERSION WINNER 2017.

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Thank you for your help!

Speaker

  • Irina Pozdnyakova

    Irina Pozdnyakova

    Toolstrek

    Head of project management office

    12 years of project management experience in the telecom, banking, and consulting industries. The main points of interest are ITSM and process management in general. Curious about how companies succeed and how automation might help from this perspective. 

    Read More

Moderator

  • Michael Kimathi

    Michael Kimathi

    Impact Masters & Africa's Talking

    Consulting Entrepreneur & Developer Relations Community

    See Bio

When

Saturday, Jun 18
5:00 PM - 8:00 PM (EAT)

Where

iHub, 6th Floor, Senteu Plaza
Galana/Lenana Road Junction Nairobi, Kenya00505

Group Leader

  • Michael Kimathi

    Michael Kimathi

    Impact Masters

    Atlassian Community Leader

    View Profile

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