Join us for an engaging introduction to Jira Service Management (JSM), Atlassian’s comprehensive platform for IT service management and operations. This session will guide you through the essentials of setting up JSM, from configuring your first service desk to leveraging advanced features like operations management and asset tracking.

Our speaker Aditya Mani is a Senior Product Manager at Atlassian, based in Bengaluru, India. Aditya has been instrumental in enhancing IT Operations features in JIra Service Management and Compass over the past couple of years. His work primarily revolves around improving collaboration among diverse teams, leveraging his extensive experience with infrastructure, platform, and DevOps teams. This background provides him with a deep understanding of Incident Management, Change Management, and System Administration.

Aditya has spent the last 10 years in the IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) domains. Over the years, he has contributed to building and refining products that have impacted millions of users globally. Outside of work, Aditya is passionate about music and tea, often at the same time. He enjoys engaging in conversations about economics, sports and sustainability. For our event he represents the cloud environment

Key Takeaways:

• Learn how to get started with JSM and set up projects, workflows, and streamline workflows for efficient ticket management

• Discover how you can use JSM to set up manage incidents, on-call schedules, and escalations, ensuring rapid response and business continuity

• We will touch upon how to track and manage assets, and use built-in automations and Atlassian Intelligence

• Whether you’re new to JSM or looking to expand your knowledge, this session will equip you with practical insights to deliver exceptional service experiences and drive operational excellence within your teams.

Target Audience:

• IT Service Desk Managers & Administrators
  Professionals responsible for setting up and managing service desks, workflows, and ticketing systems.

• IT Operations, Infrastructure, and DevOps Teams
  Teams aiming to enhance incident management, change processes, and asset tracking within their organizations.

• System Administrators & Platform Managers
  Individuals interested in leveraging automation and advanced features within JSM to streamline operations.

• Software Developers
  Developers seeking to understand how JSM integrates with development workflows, particularly in DevOps and agile environments.

• Business & Technical Leaders
  Executives and managers looking to improve cross-team collaboration and ensure rapid incident response and business continuity.

• Customer Support & Service Delivery Teams
  Professionals aiming to enhance service experiences and drive operational excellence within their teams.

• Tech Enthusiasts & Students
  Individuals passionate about IT service management and looking to expand their knowledge in this domain.

We have over 5800+ members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 75-200 attendees.

Like an attendee at one of our events, you can expect to:

• Share and learn Atlassian product knowledge, best practices, and case studies.

• Provide valuable user input to Atlassian so that they can keep making great products for us to use.

• Network and build a support system with fellow Atlassian product users.

Atlassian Community Nairobi is an award-winning community:

• SET THE STANDARD 2022

• SET THE STANDARD 2018

• MOST ACTIVE in EMEA 2017

• Global MASTER OF CONVERSION WINNER 2017

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