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Smarter ITSM and Better Content Lifecycle Management

Nairobi
Sat, Dec 3, 5:00 PM (EAT)

192 RSVP'ed

Patrick Schüssler (Partner Manager at Yasoon) and Adrian Hülsmann (Co-founder at B1NARY) will explain how to optimally connect your IT service desk with Jira Service Management and Microsoft 365 and how to get rid of outdated Confluence pages with Breeze - content archiving made simple. Get your ticket!

About this event

Patrick Schüssler (Partner Manager at yasoon) and Adrian Hülsmann (Co-founder of B1NARY) will present:


Smarter ITSM – your way to a fully connected IT service desk with Microsoft 365 and Jira Service Management

Internal clients are heavy users of Office tools like Microsoft Teams and expect real-time internal communication when it comes to IT support. Find out which challenges and insights are important for your internal customers and how to optimally connect your IT service desk with Jira Service Management and Microsoft 365.

How to get rid of outdated pages in Confluence Cloud and automate content lifecycle management

As we all know, Confluence is where teams store their knowledge and collaborate on any new project or idea. However, over time, the number of documents can virtually explode, so managing content quickly becomes an exhaustive and increasingly more difficult task. In this talk, Adrian will present Breeze - Content archiving made simple for Confluence Cloud is an ideal solution for automating Content Lifecycle Management.

You will learn how to:

• save time and money by keeping pages up-to-date and spaces clean of outdated content,

• reduce the ever-growing, uncontrolled information in Confluence,

• get much better content quality control through reports and periodic review cycles,

• simplify archiving through bulk actions and reviewer feedback.

Target Audience:

  • IT Support Agents
  • Agile coaches
  • Developers
  • Software Developers
  • Scrum masters
  • Executive
  • Founders
  • Entrepreneurs

Key Benefits:

  • Exclusive Knowledge
  • Networking
  • Swag
  • Member discounts

Agenda:

  • Introduction
  • Smarter ITSM
  • Community news and updates
  • Networking

We have over 4000 members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 80-200 attendees.

Like an attendee at one of our events, you can expect to:

  • Share and learn Atlassian product knowledge, best practices, and case studies.
  • Provide valuable user input to Atlassian so that they can keep making great products for us to use.
  • Network and build a support system with fellow Atlassian product users.

Atlassian Community Nairobi is an award-winning community:

  • SET THE STANDARD 2022
  • SET THE STANDARD 2018
  • MOST ACTIVE in EMEA 2017
  • Global MASTER OF CONVERSION WINNER 2017

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Speakers

  • Patrick Schüßler

    Patrick Schüßler

    yasoon GmbH

    Partner Manager & Solution Expert

    See Bio
  • Adrian Hülsmann

    Adrian Hülsmann

    B1NARY

    See Bio

Moderator

  • Michael Kimathi

    Michael Kimathi

    Impact Masters & Africa's Talking

    Consulting Entrepreneur & Developer Relations Community

    See Bio

When

Saturday, Dec 3
5:00 PM - 8:00 PM (EAT)

Where

iHub, 6th Floor, Senteu Plaza
Galana/Lenana Road Junction Nairobi, Kenya00505

Group Leader

  • Michael Kimathi

    Michael Kimathi

    Impact Masters and Africa's Talking

    Atlassian Community Leader

    View Profile

Where Atlassian users meet and share best practices

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