Welcome to High Velocity ITSM Nyeri (DeKUT)

Name: Welcome to High Velocity ITSM Nyeri (DeKUT)
Start: 2024-03-09T08:30:00+03:00
End: 2024-03-09T18:30:00+03:00
Location: Dedan Kimathi University Main Campus (Engineering Lobby)

Mar 9, 5:30 AM – 3:30 PM

Nairobi

Atlassian Presents: High Velocity is dedicated to empowering development, IT, and business teams to deliver legendary service experiences through the Atlassian ITSM solution that provides autonomy and alignment. Empower teams to deliver exceptional service experiences across their organizations by learning best practices and watching demos directly from product leaders. Get your ticket!

106 RSVPs

CommunityHighvelocity-eibJira Service Management

About this event

Atlassian Presents: High Velocity is dedicated to empowering development, IT, and business teams to deliver legendary service experiences through the Atlassian ITSM solution that provides autonomy and alignment.

At High Velocity, customers, partners, and the ITSM community are the first to dive into the newest Jira Service Management features and other ITSM products from Atlassian, and learn how to empower teams to deliver exceptional service experiences across their organizations by learning best practices and watching demos directly from product leaders and peers.

Target Attendees:
VP/Head of/Director IT 
VP/Head of IT Ops
IT Operations Manager
DevOps
IT Support manager
Business Teams (HR, Customer support)
Agenda (What to expect)
Registration Opens
Welcome & Opening Keynote
Customer Fireside Chat or Customer Panel featuring [customer(s)]
Jira Service Management Product Demo Session
Break: Networking & Refreshments
Presentations on various Topics:
Getting started with Assets in Jira Service Management
Seamless customer service and support
Getting the most out of Jira Service Management
Hands-on Labs (Laptop is required)
Event Wrap-Up 
 
We have over 4900 members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 75-300 attendees.
Secure your spot today!

Atlassian Community Nairobi is an award-winning community:
SET THE STANDARD 2022
SET THE STANDARD 2018
MOST ACTIVE in EMEA 2017
Global MASTER OF CONVERSION WINNER 2017
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Speaker

Michael Kimathi

Impact Masters & Africa's Talking

Consulting Entrepreneur & Head of Developer Community

Moderator

Michael Kimathi

Impact Masters & Africa's Talking

Consulting Entrepreneur & Head of Developer Community

When

Saturday, March 9, 2024
5:30 AM – 3:30 PM UTC

Where

Dedan Kimathi University Main Campus (Engineering Lobby)
Along Nyeri - Mweiga Road
Nyeri, Kenya, 10143

Agenda

Getting the most out of Jira Service Management: Empower every team to provide excellent service	When IT provides exceptional service to internal teams, those teams take notice. So much so, that they look to IT for support in implementing the same tools and practices to manage their own work. In this session, learn how non-IT teams can take advantage of Jira Service Management with features like automation, knowledge management, and more.
Registration Opens	Registration Opens
Welcome & Opening Keynote	A year ago, Atlassian put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years. The best-known cure for BSM is to replace legacy ITSM with Jira Service Management, which brings dev, IT, and other teams together to deliver exceptional service experiences at high velocity. So Atlassian launched END BSM NOW movement, encouraging BSM sufferers to switch to JSM to ease their bloated budgets, irritable teammates, nauseous interfaces, and more. In the last year, thousands of BSM sufferers switched to JSM.
Customer Fireside Chat or Customer Panel featuring [customer(s)]	Get a glimpse of how other teams are collaborating to provide excellent service experiences throughout the business. Hear from your peers to learn how they brought development, operations, and business teams together on Jira Service Management.
Jira Service Management Product Demo Session	Join us for an in- depth look at recent advancements in Jira Service Management. We’ll focus on updates that will help you deliver exceptional service experiences, rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale.
Break	Networking & Refreshments
Presentations on various topics: Getting started with Assets in Jira Service Management	Seamless customer service and support: Now more than ever, dev and ops teams need to come together to build and deliver products and services, fast. Join this session to learn how operations teams using Jira Service Management and development teams using Jira Software can come together for seamless DevOps. We’ll share the latest innovations designed to give devs the autonomy to run fast and speed changes forward, while ops can rest assured that changes won’t introduce risk to the business. You’ll see how to swarm on incidents to reduce resolution times, automatically track deployments to accelerate root cause detection, and carry out blameless reviews for continuous improvement.
Seamless customer service and support: Reimagining customer service management for a digital world	Digital-first businesses understand that to provide exceptional customer service experiences, development, operations, and customer service teams need to unite on one platform. See how you can set up an intuitive help center in Jira Service Management to streamline customer requests, make escalations effortless, and automate workflows. We’ll share Atlassian’s vision for customer service management and walk you through setting up Jira Service Management for external support.
Lunch and Networking	Lunch and Networking
Attendee Roundtable Discussions	The goal of Roundtable Discussions is to: 1. Better understand customer challenges 2. Encourage customers to share their own use cases with other customers 3. Capture feedback to share with your teams
Hands-on Labs :Laptop is Required	Guided Hands-on Labs in Teams of 4
Event Wrap-Up / Pre-scheduled Executive Briefings or Sales Meetings	Event Wrap-Up / Pre-scheduled Executive Briefings or Sales Meetings

Community Leader

Michael Kimathi

Impact Masters & Africa's Talking

Atlassian Community Leader

See bio

Contact host

Browse the latest events all over the world!

Welcome to High Velocity ITSM Nyeri (DeKUT)

About this event

Speaker

Michael Kimathi

Moderator

Michael Kimathi

When

Where

Agenda

Community Leader

Michael Kimathi

Atlassian

Computer Society of Kimathi

Where Atlassian users meet and share best practices

Browse the latest events all over the world!

Welcome to High Velocity ITSM Nyeri (DeKUT)

About this event

Speaker

Michael Kimathi

Moderator

Michael Kimathi

When

Where

Agenda

Community Leader

Michael Kimathi

Global sponsor

Atlassian

Sponsor

Computer Society of Kimathi

Where Atlassian users meet and share best practices