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Why Service Management? Transform your Company into a High-Velocity Service Org

Apr 20, 2:00 – 5:00 PM

This is an exclusive event designed for leaders committed to achieving excellence in service delivery. This gathering is a deep dive into the transformative power of service management and its critical role in propelling companies to new heights of efficiency and customer satisfaction. This event is a must-attend for anyone aspiring to elevate their company's service delivery. Get your ticket!

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About this event

In the fast-paced world of business, the ability to deliver exceptional service quickly and efficiently sets the leaders apart from the followers. "Why Service Management? Transform Your Company into a High-Velocity Service Organization" is an exclusive event designed for leaders committed to achieving excellence in service delivery. This gathering is a deep dive into the transformative power of service management and its critical role in propelling companies to new heights of efficiency and customer satisfaction.

Target Attendees:

  • Senior Executives
  • IT Service Managers
  • Operation Managers
  • Customer Service Leaders
  • Entrepreneurs
  • Engineering Managers
  • Senior Software Engineers
  • Business Transformation Consultants

Agenda 

  • The Strategic Importance of Service Management: Understanding how high-velocity service management can drive business growth, enhance operational efficiency, and improve customer satisfaction.
  • Innovations in Service Delivery: Exploring cutting-edge tools and methodologies in service management that can streamline processes and reduce downtime.
  • Case Studies from Industry Leaders: Learning from the successes and challenges faced by pioneers in service management transformation.
  • Interactive Session: Hands-on sessions focusing on implementing service management strategies tailored to your organization's unique needs.
  • Networking Opportunities: Connect with thought leaders, industry experts, and peers who are shaping the future of service management.


Expected Outcomes:

  • Gain a comprehensive understanding of the strategic value of service management in achieving operational excellence.
  • Acquire actionable insights and strategies to transform your company into a high-velocity service organization.
  • Learn from global implementation examples of successful service management implementations and the impact on customer satisfaction and business growth.
  • Enhance your professional network with valuable connections in the field of service management.

Attendees are encouraged to come prepared with specific challenges and opportunities within their organizations to fully benefit from the interactive session.


This event is a must-attend for anyone aspiring to elevate their company's service delivery capabilities. Whether you're looking to overhaul your current service management practices or fine-tune your operations for better efficiency, "Why Service Management? Transform Your Company into a High-Velocity Service Organization" will provide the knowledge, insights, and connections to achieve your goals. Join us to unlock the full potential of your service management capabilities and drive your organization forward.


We have over 5000 members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 75-200 attendees.

Secure your spot today!

Atlassian Community Nairobi is an award-winning community:

  • SET THE STANDARD 2022
  • SET THE STANDARD 2018
  • MOST ACTIVE in EMEA 2017
  • Global MASTER OF CONVERSION WINNER 2017

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Moderator

  • Michael Kimathi

    Impact Masters & Africa's Talking

    Consulting Entrepreneur & Head of Developer Community

When

When

Saturday, April 20, 2024
2:00 PM – 5:00 PM UTC

Agenda

Introductions
Why Service Management? Transform your Company into a High-Velocity Service Organization
Case Studies and Interactive Session
Networking

Community Leader

  • Michael Kimathi

    Impact Masters & Africa's Talking

    Atlassian Community Leader

Contact host

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices

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