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High Velocity ITSM Oslo: Unleashing the Power of AI in Service Management

Nov 29, 2023, 3:00 – 7:00 PM (UTC)

Oslo

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!

65 RSVPs

AI
In-person event

About this event

In partnership with Atlassian, we're hosting a special Atlassian Community Event with a concentrated agenda on IT Service Management (ITSM), spiced up with the latest advancements in AI technology.

We'll be meeting at Share Oslo (Myntgata 2), where you can munch on some pizza and sip some beverages - because who doesn't like to eat and learn? Don't forget to RSVP to secure your seat; space is limited, and we want to make sure there's enough seats for everyone!

That's not all! On top of the ITSM and AI goodness, we'll be sharing highlights and key takeaways from Atlassian's High Velocity event in Sydney, focusing on how you can kick bad service management to the curb with Jira Service Management.

Whether you're an Atlassian aficionado or just keen on ITSM and AI, this is an unmissable chance to network with fellow enthusiasts and Atlassian staff, some of whom will be joining us live from Oslo, and others virtually.

Register in this page and share this page with your network. We're hoping to see you there!

Speakers

  • Stephanie Grice

    Atlassian, USA

    Head of Global Community & Customer Advocacy

  • Kate Clavet

    Atlassian

    Sr. Technical Product Marketing Manager, ITSM

  • Mert Ünsal

    Atlassian

    Senior Solutions Engineer

When

When

Wednesday, November 29, 2023
3:00 PM – 7:00 PM (UTC)

Where

Where

Share Oslo
2 Myntgata
Oslo kommune, 0151

Agenda

3:00 PM
Doors open
Pizza and beverages will be served. There will be vegetarian pizza options.
3:45 PM
Welcome and overview of the agenda
Video Greeting from Scott Farquhar, co founder of Atlassian
3:55 PM
Atlassian’s High Velocity Keynote
We will be sharing a recap of the High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management, as well as an overview of the JSM product roadmap.
4:30 PM
Break
Take the opportunity to network with fellow Atlassian enthusiasts while grabbing another slice of pizza and a refill of your beverage
4:40 PM
How to make the best out of Jira Service Management using Opsgenie
We’ll talk though how to leverage Opsgenie’s IT Operations capabilities alongside Jira Service Management for a seamless Incident Management Practice.
5:25 PM
Break
Take the opportunity to network with fellow Atlassian enthusiasts while grabbing another slice of pizza and a refill of your beverage
5:35 PM
Demo: A peak at Atlassian Intelligence and Virtual Agent for Service Management
We'll take a look at ways you can leverage Virtual Agent and Atlassian Intelligence to enhance your Service Management practices by getting people the help they need faster, and freeing up your agents' time.
6:20 PM
Navigating Community & Atlassian University
6:40 PM
Networking
Refill your beverage and have a chat with the speakers and participants. We will have to leave the venue by 20:00, but there's always the possibility to continue at a bar nearby afterwards!

Community Leaders

  • Paulo Ramalho

    Sopra Steria

    Atlassian Senior Solutions Architect

  • Dag Atle Stenstad

    Fremtind Forsikring AS

    Teamlead

  • Jana Bohackova

    Elkjøp Nordic AS

    Community Leader

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices