Conversational ticketing: Speed up your Jira Service Management (JSM) ticketing process with Microsoft Teams

In most companies, Microsoft Teams has become the primary way to communicate in workplaces and face IT support with new challenges. Customers become more and more demanding and expect quick resolutions in the age of chat communication.

So why not speed up the ticketing process with Microsoft Teams? 

We at yasoon strive to create smart workflows that are seamlessly integrated and easy-to-use. With our Microsoft Teams for Jira app, you can create a straightforward experience for your customers within MS Teams.

Find out how customers create new tickets and get notified about updates directly in MS Teams. In addition, we show you how agents quickly respond and resolve these tickets - without changing the proven processes within JSM.

Conversational ticketing is a game changer to speed up your support process and to ensure a shortened time to resolution.

Collaborating beyond Confluence and Jira with External Users - Image editing, diagramming, and charting in Confluence make for good visualization; an integral part of communication. Learn some new possibilities for Jira and Confluence sharing and collaborating securely with external users.