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Deflecting Customer Support Cases - LMS + JSD Server & Embracing Cloud:Tips from an ex-Server admin

Palm Beach County
Tue, May 14, 2019, 5:15 PM (EDT)

5 RSVP'ed

About this event

Deflecting Customer Support Cases (LMS + JSD Server)

What if you could anticipate the needs of your customers about to create a new support ticket in Jira Service Desk and guide them to appropriate training content instead? The EduBrite LMS App for Jira Service Desk allows customers to access and launch learning content right from within Jira Service Desk.

Topic includes:

• Enable self-help for the customer for instant resolution

• Recommend instructor-led training for more complex issues

• View customer's training history to assess their level of expertise

• Agent can review reporter's training history and recommend relevant training

Atlassian Jira Cloud!

Join Russell as he shares his experience with us. 

"Most long-time Jira Server Admins, like myself, were skeptical of Jira Cloud. But now, I'm a proud Jira Cloud convert.

Join me on my journey of migrating to Jira Cloud and learn the tips and tricks that helped me survive and thrive in a cloud world. I'll share the techniques to keeping your instance running smoothly (even when you can't log into the system to troubleshoot issues, restart it, or see where slowdowns are occurring). And, you'll learn how to navigate critical concerns areas around information assurance and security on the cloud."


  • Russell Zera

    Russell Zera

    Elsevier, Inc

    Manager of Agile Development

  • Manish Gupta

    Manish Gupta


    See Bio


Tuesday, May 14
5:15 PM - 8:15 PM (EDT)


DSS North Palm Beach Conference Room 102
701 US Highway One North Palm Beach, FL33408

Group Leaders

  • Fabian Lopez

    Fabian Lopez


    Atlassian User Group Leader

    View Profile
  • Christopher Heritage

    Christopher Heritage

    NextEra Energy

    Atlassian User Group Leader

    View Profile
  • Deanna Benz

    Deanna Benz

    DSS, Inc.

    Director, Product Management Operations

    View Profile


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