How to Get Your Docs the Love and Support They Deserve - The docs are a valuable part of your product, so how do you prove to leadership that they deserve even more time and attention? This is the conversation no one wants to be part of, but everyone needs to have. We'll talk about using technical writing skills and metrics to educate our internal company leadership audience and generate business support for our work.
Presenter (in person): Matt Reiner from k15t. As a Confluence administrator and advocate, Matt has introduced many teams to new ways of collaborating on content. From the documentation, to the marketing copy, to a support knowledgebase; Matt has worked with teams to create better, together. Matt believes teams work best when information is accessible and collaborative. Throughout his time as a technical writer, Matt has branched out to marketing and UX writing projects with multiple teams. Matt believes users have the best experience when the information presented by sales, marketing, the product, documentation, and support uses a unified voice.
Presenter (remote): Simo Gatto from Comalatech. The next level of documentation management.
As a Confluence administrator and advocate, Matt has introduced many teams to new ways of collaborating on content. From documentation, to marketing copy, to a support knowledge base; Matt has worked with teams to create better, together. Matt believes teams work best when information is accessible and collaborative.
Simon is Comalatech's Chief Operations Officer and our "Goodwill Ambassador" to the Atlassian Partner Community. With a solid background in pre and post-sales support, product training, implementation and product management, and an entire career spent in the software industry, Simon keeps things humming through his skillful direction of Comalatech's business operations. When he's not spending time with his wife and two young children in Vancouver, Canada, you might find him with his nose in a book, or doing a bit of online gaming.