Cerner has used Confluence to deliver help and support documentation to our users for over 8 years. We will discuss why we migrated to Confluence, the benefits we observed, and how we continually innovate as business needs change. Help and support documentation in our Confluence instance gets over 3.8 million page views per year. Participants will learn best practices for documentation management in Confluence, such as increasing content reuse, ensuring documentation is updated, maintaining regulatory compliance, leveraging available functionality and plugins, and extending capabilities through custom plugins and user macros.