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Summit Presentation: One Queue to Rule Them All Monitoring with Jira

Palm Beach County
Wed, Aug 29, 2018, 10:00 AM (EDT)

4 RSVP'ed

About this event

Demonware’s Monitoring team are responsible for monitoring the online services for Activision Publishing games. This means ownership of keeping millions of players and thousands of servers online at all times.

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They have transformed from a traditional 24/7 Network Operations Center to upskilled engineers who have developed and implemented a new monitoring stack, helping to change the culture of the organization with an eye towards quality, reliability, and supportability. A big part of this was moving from manually created email-style ticketing to automatically created tickets in Jira, and later to Jira Service Desk.

In this talk you'll learn how the team use custom fields, plugins, and integrations to move away from browser-tab-ageddon to a simple Jira Service Desk queue that reduces context switching and confusion, resulting in a better experience for gamers all around the world.

Products covered:

Jira Software, Jira Core, Jira Service Desk, Confluence


  • Lisa Reilly

    Lisa Reilly


    Project Manager


Wednesday, Aug 29
10:00 AM - 11:00 AM (EDT)


Remote Norh Palm Beach33408

Group Leaders

  • Fabian Lopez

    Fabian Lopez


    Atlassian User Group Leader

    View Profile
  • Christopher Heritage

    Christopher Heritage

    NextEra Energy

    Atlassian User Group Leader

    View Profile
  • Deanna Benz

    Deanna Benz

    DSS, Inc.

    Director, Product Management Operations

    View Profile


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