Hello ACE Members,
In this session we will learn about setting up a modern IT helpdesk with JSM, Confluence and Slack
Integrated workflow across Slack, JSM and Confluence
Employee support experience
Agent triaging experience
Stakeholder Reporting experience
Case Studies of modern IT helpdesk
Dream11 (800+ member team)
Zynga (5000+ member team)
Please RSVP to receive the virtual meeting link.
Experience in service reliability engineering to deliver operational solutions, well versed in agile project management. Over 11 years of extensive experience in software development, deployment and DevOps philosophy. Worked as a technology lead for data services team on big data platform, works on problems of complex scope where analysis of data requires evaluation of multiple factors of the overall analytical and business aspect. Solution architect for Web Application, responsible for analyzing, designing, and developing Ericsson Internal Services for process automation.
Leader - Atlassian Community Events (Pune)
Technology Lead | PSM | ITIL | DevOps
Atlassian Community Leader
KPMG Global Services
Atlassian Community Leader | SME