Hello ACE Members,
In this session we will learn about setting up a modern IT helpdesk with JSM, Confluence and Slack
Integrated workflow across Slack, JSM and Confluence
Employee support experience
Agent triaging experience
Stakeholder Reporting experience
Case Studies of modern IT helpdesk
Dream11 (800+ member team)
Zynga (5000+ member team)
Please RSVP to receive the virtual meeting link.
Troopr Labs
CEO
Ericsson
Solution Architect
Versatile IT professional with sound knowledge of Azure cloud technology, infrastructure, software development & deployment. Well versed in agile project management, release management, risk analysis and mitigation.
Accomplished in tool evaluation & onboarding - Azure data/log analytics, Azure App Services & Azure monitoring, Atlassian product suite (Jira, Jira Align, Confluence Service Desk),Dynatrace, Apache Airflow, Azure DevOps, Jenkins and many utilities used for data transformation.
Leader - Atlassian Community Events (Pune)
Technology Lead | PSM | ITIL | DevOps
Mindtree Ltd
Community Leader
Cognizant
Atlassian Community Leader
KPMG Global Services
Atlassian Community Leader | SME
