Many of us have been involved at some level with helping users get trained on applications, whether that is Atlassian tools like Jira or Confluence, or maybe tools like CRM applications (e.g. Salesforce, MS Dynamics, etc.), Workday and others. There is no substitute for good training, but adoption is another story. Ever heard of digital adoption?
Typically, organizations have relied post-training on useful support options such as user guides and how-to videos and sometimes on super or power users. While these all can work to some degree, they are not the most ideal ways to quickly raise the competencies of all users to acceptable levels.
Enter digital adoption. New tools now available can 'overlay' helpful guidance on top of live versions of applications. They can guide users to do it right the first time every time, without frustrating delays to click over to user guides or how-to videos or taking the time to contact a super or power user for help. Digital adoption tools if employed properly can enhance productivity, reduce entry errors, and can even offer visibility at scale into where users may be struggling. Some of these tools can even automate repetitive tasks!
Hopefully, this piques your interest as it has mine. WalkMe is a pioneer in this space. Their presentation will include a brief demo...a live instance of WalkMe employing guidance for a Jira process so you can experience how digital adoption tools work. Q&A time is included. This is a live Zoom-delivered lunch and learn! Learn more about how lunch will work below. Until the meeting, feel free to learn more about WalkMe at walkme.com and as it may apply to Jira in particular, check out walkme.com/platform/jira/
RSVP by noon, on Monday, November 15, to get lunch delivered at your door before the meeting starts. We plan to utilize a new service that makes the event-connected ordering of lunch super-simple. The meal is programmed to be delivered to you at your home or office just before the meeting begins; those in metro areas have a wide choice of restaurants! Details forthcoming. NOTE: This offer is only available to (most) US locations and is limited to the first 50 RSVPs.
1) RSVP to this meeting by no later than end-of-day MONDAY, November 15.
On Tuesday morning, November 16, an email will go out to all who RSVP'd with a link for ordering your lunch. Restaurant offerings vary by location, but St. Louisan's will have more than 50 restaurants to choose from (click 'More Options' to see additional choices beyond the initial).
2) Register for the Zoom meeting by clicking here: https://us06web.zoom.us/meeting/register/tZUqcuysqTwsG9wz6B9bc0QgPiVC-3S49qYW
You CAN register in advance. After registering, you will receive a confirmation email containing information about joining the meeting.
Atlassian User Group Leader