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Team Playbook Live - Visualize the experience with Customer Journey Mapping

Apr 4, 4:00 – 5:00 PM (UTC)

Teamwork Lab

Looking to build a better connection with your customers? Try visualizing how customers experience your products or services with Customer Journey Mapping. Join Mark Cruth and special guest Jim Kalbach, for the next Team Playbook Live session, where we’ll discuss how to connect with customer needs in a creative way.

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ConfluenceRemote WorkTeam Practices

About this event

Watch the LinkedIn Live Replay here: https://bit.ly/4cMyNdG


Welcome to Team Playbook LIVE! During this 9-part livestream series, become part of the larger Atlassian Community as we share ideas and collaborate to solve the biggest problem facing modern work…the need for better teamwork! Join your hosts, Mark Cruth and Sven Peters, as they dive into the Atlassian Team Playbook and break down a new play each episode to give you the inside knowledge necessary to unleash your team's potential!

Looking to build a better connection with your customers? Try visualizing how customers experience your products or services with Customer Journey Mapping. Join your hosts for the next Team Playbook Live session, where we’ll discuss how to connect with customer needs in a creative way. We’ll discuss our tips and tricks for facilitating the play and share our first-hand stories running the play. After the conversation, join us for an exclusive community roundtable and swag giveaway on the Atlassian Community platform!

And as a treat this week, we’ll be joined by a special guest host, Jim Kalbach. Jim is a noted author, speaker, and instructor in innovation, design, and the future of work, and is currently Chief Evangelist at Mural. An expert in customer experience design, Jim has authored several books, including Designing Web Navigation (2007), Mapping Experiences (2020), and The Jobs To Be Done Playbook (2020).

We look forward to seeing you every four weeks for the latest edition of Team Playbook LIVE!

Speakers

  • Mark Cruth

    Atlassian

    Modern Work Coach

  • Jim Kalbach

    Mural

    Chief Evangelist

When

When

Thursday, April 4, 2024
4:00 PM – 5:00 PM (UTC)

Agenda

4:00 PMCustomer Journey Mapping
4:30 PMCommunity Round Table & SWAG

Community Leaders

  • Mark Cruth

    Atlassian

    Modern Work Expert and Evangelist

  • Sven Peters

    Atlassian

    DevOps Advocate

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices