An Overview of Jira Service Management - Join a member of Atlassian’s ITSM Product Marketing team for a brief overview of Jira Service Management.We'll cover what the next generation of Jira Service Desk has in store including:

- Modern incident management, powered by Opsgenie - We’ve included on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud editions of Jira Service Management.

- Change management built for the DevOps era - Learn about our automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, CircleCI, and Octopus Deploy.

- Intuitive, amazing service experiences - Leverage new features like bulk ticket actions and machine learning capabilities to intelligently categorize similar tickets, and take action quickly.

You won’t want to miss out! We’ll leave some time at the end for questions and discussing the product roadmap.

Become an Eatsperiencer - Increase your self-confidence by improving your cooking skills (and treat yourself with deli food!) - Presented by Isotta Peira of Eatsperience Madrid, from Madrid Spain

Yep! you are reading right! We will have a chef with us and she will teach us how to prepare "Spaghetti all'amatriciana" - RSPV to get the recipe!

After living in different countries such as France, Spain, Morocco, England, and getting to know different cultures, I feel that the best way to bring people together is by sharing culinary moments.

I have two strong believes:

1. Food is a bridge between cultures, and we all should walk over it every day and spend some time with who is living at the other side.

2.You don't need to be excellent at cooking to enjoy it.

These are the reasons why I offer online cooking classes to curious people who want to enjoy a quality moment while boosting their self-confidence by feeling more comfortable in the kitchen.

Creating smart processes with Jira Custom Workflow Extension - Presented by: Marcin Żurawiecki

Indisputably, workflows are an essential part of every process designed in Jira and we should always give them proper attention. In this presentation, we will focus on adding a little magic to workflows with Jira Custom Workflow Extension, a toolbox with new post functions, conditions, and validators. The live demo will cover various processes and use cases where simple workflows become a bit more interesting.