Conversational ticketing: Speed up your Jira Service Management (JSM) ticketing process with Microsoft Teams
In most companies, Microsoft Teams has become the primary way to communicate in workplaces and face IT support with new challenges. Customers become more and more demanding and expect quick resolutions in the age of chat communication.
So why not speed up the ticketing process with Microsoft Teams?
We at yasoon strive to create smart workflows that are seamlessly integrated and easy-to-use. With our Microsoft Teams for Jira app, you can create a straightforward experience for your customers within MS Teams.
Find out how customers create new tickets and get notified about updates directly in MS Teams. In addition, we show you how agents quickly respond and resolve these tickets - without changing the proven processes within JSM.
Conversational ticketing is a game changer to speed up your support process and to ensure a shortened time to resolution.
Collaborating beyond Confluence and Jira with External Users - Image editing, diagramming, and charting in Confluence make for good visualization; an integral part of communication. Learn some new possibilities for Jira and Confluence sharing and collaborating securely with external users.
Photo by Brooke Cagle on Unsplash | Photo by Tim Mossholder on Unsplash
Co-Founder & CEO
Old Street Solutions
Head of Partnerships
Since 2014, I am focused to bridge the gap between Atlassian and Microsoft Office tools.
I love coding myself and try to get as much time as possible to work on code.
When not coding, I'm looking to shape a company that I always wanted to work for:
A development-driven company and prioritizes high-quality products over short-term results with an open and transparent team culture.
Experienced Jira and Confluence consultant for non-technical teams. Helping non-technical teams by solving pain, removing blockers, and finding better solutions in Jira & Confluence.
My mission is to provide essential tools, creating Atlassian apps that are easy to use and fun for all experiences.
Jamale also rollerskates and DJs — not necessarily at the same time, although that would be super fun.
Atlassian User Group Leader