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Conversational ticketing with Microsoft Teams + Beyond Confluence

Thursday, June 10, 2021, 4:00 – 5:00 PM UTC

- Conversational ticketing: Speed up your Jira Service Management (JSM) ticketing process with Microsoft Teams - Collaborating beyond Confluence and Jira with External Users

5
RSVPs

Confluence
Jira Service Management

About this event

Conversational ticketing: Speed up your Jira Service Management (JSM) ticketing process with Microsoft Teams

In most companies, Microsoft Teams has become the primary way to communicate in workplaces and face IT support with new challenges. Customers become more and more demanding and expect quick resolutions in the age of chat communication.

So why not speed up the ticketing process with Microsoft Teams?

We at yasoon strive to create smart workflows that are seamlessly integrated and easy-to-use. With our Microsoft Teams for Jira app, you can create a straightforward experience for your customers within MS Teams.

Find out how customers create new tickets and get notified about updates directly in MS Teams. In addition, we show you how agents quickly respond and resolve these tickets - without changing the proven processes within JSM.

Conversational ticketing is a game changer to speed up your support process and to ensure a shortened time to resolution.

Collaborating beyond Confluence and Jira with External Users - Image editing, diagramming, and charting in Confluence make for good visualization; an integral part of communication. Learn some new possibilities for Jira and Confluence sharing and collaborating securely with external users.


Photo by Brooke Cagle on Unsplash | Photo by Tim Mossholder on Unsplash

Speakers

  • Andreas Schmidt

    yasoon GmbH

    Co-Founder & CEO

  • Jamale Lamaji Harris

    Old Street Solutions

    Head of Partnerships

When

When

Thursday, June 10, 2021
4:00 PM – 5:00 PM UTC

Agenda

4:00 PMWelcome!
4:10 PMConversational ticketing
4:40 PMCollaborating beyond Confluence and Jira with External Users

Group Leader

  • Fabian Lopez

    Appfire

    Atlassian User Group Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsor

Isos Technology logo

Isos Technology

Where Atlassian users meet and share best practices