Tracking service projects in Jira: An effective ITSM use case
To deliver a successful Information Technology Service Management (ITSM), it's critical to have a project services delivery area well organized, and the software tool you use plays a huge part within. Jira in this case.
We will show you a different approach to apply ITSM to deliver project services efficiently and controlling them in Jira in a simple way.
Add project properties information to start tracking and centralizing your service projects work; it will be available on different views according to your needs, there you'll be able to apply and save filters for them, perform bulk changes on multiple projects at once, set up email notifications for stakeholders every time a project changes, automate actions, build Jira dashboards for service projects, and much more...
Jira Reporting Best Practice - The best reports are the ones everyone can use, and quickly share. Reporting on Jira data used to be difficult, but now it's easy. Everyone (from the non-technical to the advanced power users) will benefit, and learn how to be better able to make useful reports in Jira and Confluence.
Photo by Neil Thomas on Unsplash | Photo by Diego PH on Unsplash
Head of Marketplace Sales
Customer Support Experience Representative
With a Social and Economics degree, Flora has specialized in International Commerce with an in-depth interest in developing new businesses and leading teams. Having five years of Sales experience in the Spanish, French, and UK market, which four of them has been into the Atlassian ecosystem. Flora has shown being an adaptable and strong component of the DEISER team as a Head of Marketplace Sales, she has helped the company to shape the voice and taking Profields for Jira as a project tracking solution to whole new and better places.
His wide experience as a QA tester has shown that quality is nothing more than a standard at the time to work with a product, Fede has worked with different big companies to help them to develop and enhance their products; right now, he works in DEISER offering to all of our customers the best experience working with Profields, in order to get the most from their data project level in Jira.
Atlassian User Group Leader