Tracking service projects in Jira: An effective ITSM use case

To deliver a successful Information Technology Service Management (ITSM), it's critical to have a project services delivery area well organized, and the software tool you use plays a huge part within. Jira in this case.

We will show you a different approach to apply ITSM to deliver project services efficiently and controlling them in Jira in a simple way.

Add project properties information to start tracking and centralizing your service projects work; it will be available on different views according to your needs, there you'll be able to apply and save filters for them, perform bulk changes on multiple projects at once, set up email notifications for stakeholders every time a project changes, automate actions, build Jira dashboards for service projects, and much more...

Jira Reporting Best Practice - The best reports are the ones everyone can use, and quickly share. Reporting on Jira data used to be difficult, but now it's easy. Everyone (from the non-technical to the advanced power users) will benefit, and learn how to be better able to make useful reports in Jira and Confluence.

Photo by Neil Thomas on Unsplash | Photo by Diego PH on Unsplash